Scheduler (32250)

About the role

GI Alliance is seeking an experienced Scheduler to manage patient appointments for office visits and procedures.

Responsibilities

• Assist with high call volume and maintain physicians' schedules for office visits and procedures (via phone or face-to-face).
• Take triage call messages for medical staff and review patient visit notes to identify problems, diagnoses, and physician orders.
• Assist in patient registration, check-in, and check-out processes.
• Handle financial transactions, including collecting patient and insurance payments, and reconcile charges daily.
• File records and prepare patient charts in the EMR, including scanning documents into charts.
• Schedule radiology/lab appointments and manage recall scheduling as needed.
• Perform other duties as assigned.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Experience working in a medical office.
• Ability to multi-task and work in a fast-paced environment.
• Detail-oriented with a basic understanding of healthcare plans and medical benefits.
• Bilingual skills are a plus.

Requirements

• High school diploma or equivalent.
• 2-5 years of prior medical scheduling experience preferred.
• For Level I Status: Entry-level (1-4 years experience) with need for additional supervision, or excess of 4 years experience if meeting only basic requirements with need for supervision.
• Proficient technical (computer) skills.
• Self-motivated with strong initiative and prioritization abilities.
• Strong sense of ethics.