SCCC NM - Clinical Business Operation Rep

Core Job Functions

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.

Department Specific Functions

• Supports the workflow at the UM Imaging counters to import/export digital studies, documents to/from PACS or UChart and process film jacket/CDs requests via telephone, fax and/or in person.
• Utilizes UChart-Radiant (RIS) and/or Picture Archive Communication Systems (PACS) to import or export digital images and report data.
• Safeguards radiology reports to ordering physicians.
• Maintains accurate and complete clerical systems and records.
• Works closely with physicians and serves as department liaison supporting all clinical areas.
• May oversee the release of digital information and ensures the availability of records to the patients, physicians and clinical staff for all studies and procedures via in person, fax, telephone, subpoenas, and legal requests.
• Manages document services with records retention vendor.
• Ensures a high degree of customer satisfaction by consistently adhering to our DIRECCT values.
• Affixes with the department onboarding and training of staff.

Qualifications

• CORE QUALIFICATIONS
• Education: High school diploma or equivalent
• Experience: Minimum 2 Years Of Relevant Experience
• Knowledge, Skills, and Attitudes: Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

This is a Full time position.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, vision, life, disability, and retirement plans.

Job Status

Full time

Employee Type

Staff