Clinical Business Operations Representative

About the role

The University of Miami/UHealth Department of Dermatology has an exciting opportunity for a full-time Clinical Business Operations Representative 1 to work in Miami, FL.

Core Job Functions

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Provide after visit care follow-up for patients in the triage division of Dermatology patient care for multi-location, 35 faculty practice.
• Receive phone calls and attend to voicemail messages from patients regarding, post op care, instructions, medication questions, laboratory tests, etc., acting as liaison between physician and patient.
• Review patient records.
• Complete daily call logs and PA logs on departmental BOX.
• Communicate and coordinate care and insurance requirements to physicians.
• Provide cross coverage for In Box review as needed.
• Provide cross coverage for Aftercare team assigned faculty as needed.
• Perform other duties as assigned.

Qualifications

• CORE QUALIFICATIONS:
• High school diploma or equivalent
• No previous experience
• Skill in data entry with minimal errors
• Ability to communicate effectively in both oral and written form
• Ability to work evenings, nights, and weekends as necessary
• Skill in collecting, organizing and analyzing data
• Ability to work independently and/or in a collaborative environment
• Commitment to the University’s core values

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.