Clinical Business Operations Representative 2

Core Job Summary

The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records.

Core Responsibilities

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Complete Physician orders/request accurately.
• Monitor access to new appointments and manage any waiting list.
• Manage U-chart and Otter in baskets for assigned specialty.
• Enter and route requests to appropriate staff within OTTR, U-Chart, and/or Cerner.
• Proactively monitor and manage physician clinical schedules to optimize time and ensure efficient use of capacity, including scheduling for non-transplant clinics and procedures.
• Follow instructions from and assist supervisory staff as required.
• Treat all patients, co-workers, and internal customers with dignity and professionalism both in person and on the phone.
• Establish and maintain good working relationships with all physicians.
• Work cooperatively to solve problems and enhance the smooth, efficient flow of the practice.

Core Qualifications

• A high school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Competitive salaries are offered.

Schedule

Full time.

Job Status

Full time.

Employee Type

Staff.