Clinical Business Operations Representative 2 (H)

Core Job Functions

• Assists the departments in managing expectations surrounding pre- and post-patient care.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Is responsible for monitoring access to new appointments and management of any waiting lists for appointments.
• Is responsible for managing the UChart In basket messages as assigned.
• Is responsible for initiating, processing, and finalizing the prior authorizations process.
• Answers telephone calls professionally and courteously within five rings introducing the practice as requested by the division.
• Answers telephone calls correctly processing all patient information for messages and patient requests.
• Enters and routes request to appropriate person within UChart.
• Maintains professional relationships with all physicians.
• Works to establish and maintain good working relationships with fellow employees.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Follows instructions of and assists supervisory staff as required.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Greets callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• A high school diploma or equivalent.
• Minimum 3 years of relevant experience.
• Knowledge, skills and attitudes: Skill in data entry with minimal errors; Ability to communicate effectively in both oral and written form; Ability to work evenings, nights, and weekends, as necessary; Skill in collecting, organizing, and analyzing data; Ability to work independently and/or in a collaborative environment; Commitment to the University’s core values.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

The position is full-time.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Qualifications

• A high school diploma or equivalent.
• Minimum 3 years of relevant experience.

Skills

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends, as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Benefits

The University of Miami offers a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

The position is full-time.

Job Status

The position is for a Staff Employee.