Clinical Business Operations Representative 3 (H)

Core Job Functions

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.

Core Qualifications

• Education: High School Diploma or equivalent/relevant experience, certification or license.
• Experience: Minimum 2 Years Of Relevant Experience Required.
• Knowledge, Skills and Abilities: Learning Agility, Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands; Teamwork, Ability to work collaboratively with others and contribute to a team environment; Technical Proficiency, Skilled in using office software, technology, and relevant computer applications; Communication, Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Department Addendum

• Ability to strategically multi-task a variety of competing deadlines and requests.
• Completes Faculty Credentialing renewals, Medical License Renewal, DEA Renewal and all necessary licensing renewals, including CME tracking and reporting.
• Completes Reimbursements in accordance with organizational guidelines.
• Experience with office management and productivity technologies (Excel, Microsoft, etc.).
• Updates Faculty CV and prepare documents, agendas, letters, reports, and presentation slides.
• Records management including uploading of outside records and alerting provider.
• Maintains UChart in-basket.

DEPARTMENT ADDENDUM

• Ability to strategically multi-task a variety of competing deadlines and requests.
• Completes Faculty Credentialing renewals, Medical License Renewal, DEA Renewal and all necessary licensing renewals, including CME tracking and reporting.
• Completes Reimbursements in accordance with organizational guidelines.
• Experience with office management and productivity technologies (Excel, Microsoft, etc.).
• Updates Faculty CV and prepare documents, agendas, letters, reports, and presentation slides.
• Records management including uploading of outside records and alerting provider.
• Maintains UChart in-basket.

Other Duties

• Screen and triage telephone calls from patients and properly document them in UChart for physicians, fellows, nurses or surgical coordinator to return phone calls.
• Actively review and resolve Customer Relationship Management (CRMs) notifications.
• Coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open and distribute mail.
• Submit Physician Leave Requests for Providers’ time off.
• Reschedule clinical appointments for assigned providers.
• Provide coverage within the department as needed.
• Complete Yearly Membership Renewals.
• Open