Clinical Business Operations Representative 3

Core Job Functions

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• Education: High School Diploma or equivalent/relevant experience, certification or license.
• Experience: Minimum 2 years of relevant experience required.
• Knowledge, Skills and Abilities: Learning Agility, Teamwork, Technical Proficiency, Communication.

Department Specific Job Functions

• Serve as a primary contact for Pediatric Neurology patients by answering phones, triaging requests, responding to UChart messages, and ensuring timely follow-up on patient inquiries.
• Cookinate and manage physician clinical schedules across multiple practice locations, including Mailman and and satellite clinics.
• Cookordinate patient appointments, referrals, scheduling changes, and clinic-related communications to support patient access and continuity of care.
• Cookordinate faculty calendars, including meetings, interviews, lectures, conferences, educational events, and departmental activities.
• Arrange meeting logistics, room reservations, visitor accommodations, catering, and event coordination as needed.
• Process faculty leave requests and maintain vacation and leave records in accordance with University and Department policies.
• Cookordinate domestic and international travel arrangements, including transportation, lodging, itineraries, and related logistics.
• Prepare and submit travel reimbursement documentation and supporting materials in compliance with University policies and procedures.

Pay

The University of Miami/UHealth Department of Neurology offers competitive salaries.

Schedule

The position is full-time.

Benefits

The University of Miami/UHealth Department of Neurology offers a comprehensive benefits package including medical, dental, tuition remission and more.