Clinical Business Operations Rep 3 (H)

About the role

The University of Miami/UHealth Department Neurology has an exciting opportunity for a full-time Clinical Business Operations Representative 3 (H) to work in Miami, FL.

Core Job Functions

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

  Department Specific Job Functions

  • Cookbook the physician clinical schedules across UMHC, DSMC, and satellite clinic locations, including on-call schedules and clinic coverage.
  • Serve as the primary contact for patient communications by managing phone calls, UChart messages, CRMs, appointment scheduling, referrals, and care coordination.
  • Coordinate admissions, VIP and international patient appointments, and multidisciplinary clinical services.
  • Provide comprehensive administrative support to faculty, including calendar management, correspondence, meetings, travel, CME activities, and reimbursement processing.
  • Manage division office operations, including supply procurement, equipment requests, PCard and travel card reconciliation, and coordination of office resources.
  • Collaborate with clinical operations, education, research, and administrative teams to ensure seamless coordination of faculty clinical, academic, and operational responsibilities.
  • Perform other duties as assigned to support the operational needs of the Neuromuscular Division.

  Qualifications

  • High School Diploma or equivalent/relevant experience, certification or license (refer to department description for applicable certification requirements).
  • Minimum 2 years of relevant experience required.
  • Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
  • Teamwork: Ability to work collaboratively with others and contribute to a team environment.
  • Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
  • Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

  Benefits

  The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.