Clinical Business Operations Representative 3 (H)

About the role

The University of Miami/UHealth Department of Obstetrician & Gynecologist (OBGYN) has an exciting opportunity for a full-time Clinical Business Operations Representative 3 (H) to work in Miami, FL.

Core Job Functions

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Function as the primary on phones.
• Answer phones and provide patients with the assistance/guidance they seek.
• Scheduling/Rescheduling appointments of new and established patients.
• Managing provider’s bump lists and re-scheduling, with occasional assistance, within 48 hours of receiving the bump list.
• Look at schedules a week prior to check if language interpreters are needed and if so, if they have been requested; if not, request.
• Confirm patient appointments for the next week/next few days.
• Receive and open packages.
• Complete clerical paperwork.
• May provide support for seeking authorization.
• Respond to all Inbaskets in a timely manner (what is considered timely is defined by the division).
• Confirm appointments with patients regularly.
• Submission of relevant paperwork on behalf of our doctors.
• May be asked to manage the letter of medical necessity process.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Skills in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skills in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.