Clinical Business Operations Representative 2 (H) HYBRID

Job Summary

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 2 to work in the UHealth Medical Campus.

Department Specific Functions

• Answer phones, triage, and follow-through on messages and information requests from patients using UChart, as well as internal and external customers.
• Cook, fax and scan documents for distribution, filing, meetings, etc.
• Coordinate physician inpatient on-call schedule and outpatient clinic.
• Coordination of monthly Muscular Dystrophy Atrophy clinic.
• Responsible for the scheduling and coordination of the physicians’ clinical schedule.
• Work closely with Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work.
• Schedule and coordinate appointments for VIP and international patients.
• Accurately record all data and maintain necessary records or files for future new patient appointments.
• Communicate with patients regarding delays in schedule.
• Respond to medical records inquiries on the in person, via fax, telephone and general medical records e-mail.
• Proactively works physicians clinical scheduled to maximize time and manage capacity.
• Monitor access to new appointments and management of any waiting lists for appointments.
• Upload external MRI, MRA, MRV and CT imagings when needed.
• Manage the UChart Inbasket for assigned division.

Administrative & Academic Responsibilities

• Answer phones, triage, and follow-through on messages and information requests from internal and external customers.
• Coordinate general and professional correspondence associated with the faculty members’ academic, research and clinical work.
• Schedule and coordinate the physicians’ academic calendar including interviews, on and off campus meetings, lectures, conferences and departmental meetings, and special programs for patients and faculty.
• Greet faculty guests and visitors and arrange meetings rooms, etc.
• Arrange catering for meetings as needed.
• Coordinate activities with receptionist to ensure appropriate set-up and clean-up of events arranged by Division.
• Prepare and submit leave requests and vacation/leave tracking forms as outlined by Department and University policy.
• Coordinate scheduling and travel for faculty CME presentations/speaking engagements.
• Prepare and coordinate travel arrangements including reservations for hotels, air travel and other related arrangements.
• Prepare and submit forms required for reimbursement of travel expenses, including but not limited to, gathering all pertinent receipts, preparation of BERF and submission of required information to administrative office for processing.
• Maintain updated physician’s documentation.

Core Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Knowledge, Skills, and Attitudes: Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.
• Bilingual English/Spanish highly preferred.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.