Scale Operator / Customer Service Rep - 2nd Shift

For over three decades, Lyons Salt has provided superior deicing and agricultural salts from our mine in Lyons, KS. Our thriving business stems from commitment to our customers and a respect for every product request to help them better serve their clients. As a member of the team at Lyons Salt, you are contributing to personalized, responsive service day or night. Lyons Salt is proud to operate under one umbrella with other iconic salt companies including Morton Salt, Windsor Salt, and more. Job Summary As the Scale Operator/ Customer Service Representative (CSR) at Lyons Salt Company, you will provide customer service duties for the markets serviced by the Lyons, KS facility and general support to the area sales manager. This critical role works closely with customers, salespersons, and vendors to maintain an effective supply chain management process and helps to ensure the shipping function runs efficiently by checking truck drivers in/out, answering phones, and providing customer service that is second to none. Duties & Responsibilities Receive customer orders, input orders into the system, and work with the handler/carrier to ensure that the order is fulfilled correctly and timelyObtain/update customer set up information and work with credit manager to establish approved level of credit on account Receive, respond to, and resolve all customer inquiriesCheck trucks in upon arrival at Lyons, KS facility ensuring proper order confirmation number and necessary check-in documentsDispatch trucks to the proper loading point or stage trucks appropriately for efficient loadingAfter loading and prior to exit from facility, check trucks out by weighing trucks, entering weights into order entry system, verifying trucks received correct product(s), and printing bill of ladingsWork with customers, salespersons, and vendors to maintain an effective supply chain management processProof & email customer invoices (daily) and customer statements (monthly)Prepare samples of products produced at the Lyons, KS facility and distribute to customers (or potential customers) per area salesperson requestsEnsure adequate supply of product samples on hand for periodic trade showsEnsure area salesperson(s) have sufficient product sample supply on handknowledgeable of product lines, prices, available carriers, lead times, and similar data, as requiredComply with established month end procedures and reportsOther administrative/clerical duties as assigned Qualifications & Requirements High School diploma, general education degree (GED) or equivalent requiredAssociate degree in business related field or equivalent experience preferredMinimum of one (1) year experience in office or call center settingProven ability to work effectively as a team member in an office setting requiredThree (3) years’ experience in a high volume, Customer Service related position preferredPrevious experience in an industry related field such as: chemical, minerals, distribution, salt, etc. preferredPrevious experience in facilitating sales through an inside sales function is preferredIn depth understanding of customer service and general administrative principles and practicesHighly proficient level of computer skills with Microsoft Office applications is required (Word, Excel, Access, Outlook)Previous experience with order entry software and/or inventory management system(s)Ability to operate simple office equipment sufficiently to perform job (i.e. computer, email, copier, fax)Strong interpersonal and communication skills are required – both written and verbalMust have excellent organizational and time management skills with ability to prioritize, meet deadlines, and complete multiple tasksThe ideal candidate will be a customer focused professional who enjoys working in a fast paced, detail oriented, high-pressured environmentMust be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formMust have strong record keeping and follow through skills; including detail, accuracy and thoroughnessMust be able to stand/walk for extended periods of timeCapable of working independently with limited supervisionDemonstrated ability to make decisions and resolve problemsIdeal candidate should be honest, assertive and systematicShould be able to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimalsRegular attendance within defined schedule is required At Lyons Salt, we work best when we work as a team, when we treat one another with dignity and respect, and value the unique contributions of others. We are committed to equal employment opportunity and prohibit discrimination and harassment based on race, national origin, sex, religion, color, disability, marital status, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, citizenship, or any other characteristic protected by law.