Customer Service Rep 2nd Shift

About the role

Carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner. Works closely with customers and on-site management to handle product inquiries, special requests, discrepancies, shipping and receiving, as well as billing and invoicing.

Responsibilities

• Manage shipping and receiving within our system in partnership with the Distribution Center Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve issues with billing, invoicing, shipping, and/or receiving for customers and internal management.
• Engage in daily effective communication (email, phone, or in-person) with customers, internal team members, and management.
• Act as a liaison between the warehouse and the customer for account administration, and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED; or equivalent combination of experience and education. Bachelor’s degree in business or similar discipline preferred.
• 3 years’ verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.