Customer Service Representative - 2nd Shift

Responsibilities

• Process orders, forms, applications and requests
• Deal directly with customers either by telephone, electronically, or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Manage customers' accounts
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Requirements

• A high school diploma or GED
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Communication skills - verbal and written
• Problem analysis and problem-solving skills
• Attention to detail and accuracy

Qualifications

High school diploma or GED required.

Benefits

• Starting pay $23/hr.
• Additional 10% premium for 2nd Shift.
• Benefits include pay-on-demand via Rain, semi-annual bonuses, The Revolution Fund, onsite gym with free group classes, healthcare, 401k, and more.

Pay

Starting pay $23/hr. Additional 10% premium for 2nd Shift.

Schedule

An Example Schedule For 2nd Shift Is Below
Monday - 2PM-10PMTuesday - 2PM-10PMWednesday - 2PM-10PMThursday - 2PM-10PMFriday - 2PM-10PMSaturday - OFFSunday - OFF

Location

The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not available.