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Jobs · Sales · Kentucky

Save Team Representative

ADT · Newport, KY · 2 wk ago
On-siteSales$11/hrFull-time

ADT has been helping save lives since 1874. As the #1 smart home security provider in the U.S., we protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables. Join our team to make a real impact and put purpose behind your paycheck.

About the role

Save Sales Representatives handle inbound phone calls from prospects looking to cancel a previous appointment or installation date. You will engage with interested Security and Smart Home customers to determine their original needs, offer solutions to resolve issues or concerns, and use consultative sales skills to explain product benefits, overcome objections, and close sales.

Responsibilities

  • Maintain an expert-level understanding of all ADT products, sales offers, and promotions.
  • Provide resolutions and close installations for prospects using active problem-solving and de-escalation skills.
  • Process data changes and updates to prospective accounts accurately and thoroughly.
  • Execute and follow through on promises made to customers.
  • Meet or exceed monthly minimum goals for the role (goals are subject to change).
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Customer service, technical support, onboarding, and/or call center experience.
  • General knowledge of sales terminology, concepts, practices, and processes.

Skills

  • Ability to read, comprehend, and write simple instructions, correspondence, and memos with proper grammar and vocabulary.
  • Demonstrate empathy and understanding in handling sensitive or emotionally escalated calls.
  • Consultative sales skills to explain product benefits, overcome objections, and close sales.
  • Apply common sense to detailed instructions and adapt to unforeseen situations while maintaining focus on the customer.
  • Computer proficiency with the ability to navigate client-specific screens in a Windows environment.
  • Must pass a background check and drug screen.

Physical Requirements

  • Occasionally required to stand, walk, sit, twist, use hands, reach, climb, stoop, kneel, crouch, or crawl.
  • Regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus.
  • Reasonable accommodations available for individuals with disabilities.
  • Must maintain regular attendance and be available for on-site work at ADT’s discretion.

Schedule

This is an on-site position at our Newport, KY contact center.

Pay

The pay range for this role is $11 an hour, plus commission, based on experience and qualifications.

Benefits

  • Healthcare benefits.
  • 401(k) plan with company match.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • Wellbeing benefits.
  • Paid time off (accrual up to 120 hours in the first year, increasing after the first year).
  • 6 paid holidays.

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