Care Team Representative

About the role

Joining Sedgwick means becoming part of a community that cares deeply about helping people through unexpected challenges. We offer a stable, consistent work environment, both in-office and virtually, along with a comprehensive training program and a dedicated mentorship program. Our benefits package includes support for your mental, physical, financial, and professional well-being.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Fulfills claims application and servicing processes according to specifications.
• Supports customers by answering questions and resolving issues related to the claims process.
• Provides detailed claim notes and educates callers on documentation required, time frames, and claim status.
• Enters claim information accurately into the appropriate system and directs calls to the appropriate contacts or escalates to Service Center Specialists/management as needed.
• Ensures compliance with internal and external customer expectations and regulatory requirements.

Qualifications

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills.
• PC literate, including proficiency in Microsoft Office products and Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to support multiple clients across various communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed performance competencies.
• Able to meet all attendance expectations.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401(k), disability, life insurance, employee assistance, flexible spending or health savings account, and additional voluntary benefits.