Care Team Representative

About the role

Joining Sedgwick means becoming part of a community that cares deeply about helping people through unexpected challenges. We invite you to grow your career here, experience our supportive culture, and enjoy a balanced work-life. Sedgwick is recognized as America's greatest workplaces and is committed to diversity, equity, and inclusion.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

Qualifications

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Able to multi-task in fast-paced environment.
• Able to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Able to work in a team environment and/or independently.
• Able to meet or exceed Performance Competencies.
• Able to meet all attendance expectations.

Benefits

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.