Care Team Representative
Sedgwick · Eden Prairie, MN · 1 mo ago
Full-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info.
Let's parse the posting.
Content:
- Intro: "By joining Sedgwick, you'll be part of something truly meaningful..." etc. That's about the role/company. Could be "About the role" or maybe "About Sedgwick". We'll use "About the role". It's prose.
- "Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Care Team Representative Entry-level, Care Team Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence📍 Eden Prairie, MN: 11000 Prairie Lakes Drive, Eden Prairie, MN 55344"
That's location requirement. Could be part of "Requirements" or "Qualifications". We'll treat location as part of "Requirements" maybe.
- "✨ What we offer: A stable, consistent work environment—both in-office and virtualA comprehensive training program to help you support employees and customers from some of the world’s most respected brandsA dedicated mentor and manager to guide you every step of your career journeyCareer development and promotional opportunities as you take on new responsibilitiesA diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being"
That's benefits. So Benefits section.
- "Your next big opportunity starts here—are you ready to join us? See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX Learn more about our Care Team: Care Team (ceros.com)" That's links; maybe we drop as boilerplate? It's not essential? It's instructional but maybe considered application instructions? It's more like promotional video. Might be considered boilerplate? The instruction says remove application instructions. This is not exactly application instructions but maybe we can drop as not substantive. Safer to drop.
- "PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed."
That's purpose; could be part of About the role or Responsibilities. We'll include in Responsibilities maybe.
- "ESSENTIAL FUNCTIONS And RESPONSIBILITIES" then bullet list (though not bullet but sentences). We'll extract each as list items.
List:
Acts as primary liaison with callers from multiple client accounts within a shared services environment.
Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Attendance during scheduled work hours is required.
- "ADDITIONAL FUNCTIONS And RESPONSIBILITIES Performs other duties as assigned." That's generic; maybe we can include as a list item "Performs other duties as assigned."
- "Qualifications Education & Licensing High school diploma or GED required. Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred."
That's qualifications.
- "Skills & Knowledge Excellent verbal and written communication skillsPC literate, including Microsoft Office products, Windows environmentMust meet minimum typing requirementsStrong organizational skillsGood interpersonal skillsAbility to multi task in fast paced environmentAbility to support multiple clients across communication channels and utilize multiple systems simultaneouslyAbility to work in a team environment and/or independentlyAbility to meet or exceed Performance CompetenciesAbility to meet all attendance expectations"
We'll list each as bullet.
- "WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking"
That's more qualifications/skills? Could be part of Requirements or Skills. We'll treat as part of Requirements maybe.
- "The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (17.85). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits."
Pay: they give a range: (17.85). Likely $17.85 per hour? It's ambiguous but we keep as given. Benefits already covered earlier but they repeat. We'll include Pay section with that range. Benefits section we already have from earlier "What we offer". We'll combine maybe but we must not duplicate. We'll keep Benefits section with the list from "What we offer". The later sentence also mentions benefits; we can incorporate into Benefits but avoid duplication. We'll just keep Benefits from earlier and maybe add the later list if not already covered. The earlier list: "A stable, consistent work environment—both in-office and virtualA comprehensive training program to help you support employees and customers from some of the world’s most respected brandsA dedicated mentor and manager to guide you every step of your career journeyCareer development and promotional opportunities as you take on new responsibilitiesA diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being"
That's not a list of benefits like medical etc. The later sentence gives specific benefits: medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. So we should include those specifics. We'll combine: Benefits section will have both the earlier points and the specific benefits. We'll avoid duplication.
- "#entrylevel #contactcenterrep" ignore.
- EEO statement etc remove.
Now decide sections:
About the role: intro paragraphs (first paragraph plus maybe the Newsweek recognition etc). Could be about Sedgwick culture.
Responsibilities: Essential Functions and Responsibilities list plus Additional Functions.
Requirements: maybe location requirement? Or we could put location under Requirements. Also maybe "To join us, you’ll need to live near one of our dynamic Centers of Excellence📍 Eden Prairie, MN: 11000 Prairie Lakes Drive, Eden Prairie, MN 55344". That's a requirement.
Qualifications: Education & Licensing, Experience.
Skills: Skills & Knowledge plus Work Environment mental/physical/auditory.
Pay: range.
Benefits: as described.
Schedule: Not mentioned explicitly except "Attendance during scheduled work hours is required." That's not a schedule detail. No specific schedule like full-time, shift. So we should not create Schedule section because no real specific content. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Schedule not stated, so omit.
Now produce HTML.
We'll need
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info.
Let's parse the posting.
Content:
- Intro: "By joining Sedgwick, you'll be part of something truly meaningful..." etc. That's about the role/company. Could be "About the role" or maybe "About Sedgwick". We'll use "About the role". It's prose.
- "Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Care Team Representative Entry-level, Care Team Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you’ll need to live near one of our dynamic Centers of Excellence📍 Eden Prairie, MN: 11000 Prairie Lakes Drive, Eden Prairie, MN 55344"
That's location requirement. Could be part of "Requirements" or "Qualifications". We'll treat location as part of "Requirements" maybe.
- "✨ What we offer: A stable, consistent work environment—both in-office and virtualA comprehensive training program to help you support employees and customers from some of the world’s most respected brandsA dedicated mentor and manager to guide you every step of your career journeyCareer development and promotional opportunities as you take on new responsibilitiesA diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being"
That's benefits. So Benefits section.
- "Your next big opportunity starts here—are you ready to join us? See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX Learn more about our Care Team: Care Team (ceros.com)" That's links; maybe we drop as boilerplate? It's not essential? It's instructional but maybe considered application instructions? It's more like promotional video. Might be considered boilerplate? The instruction says remove application instructions. This is not exactly application instructions but maybe we can drop as not substantive. Safer to drop.
- "PRIMARY PURPOSE: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed."
That's purpose; could be part of About the role or Responsibilities. We'll include in Responsibilities maybe.
- "ESSENTIAL FUNCTIONS And RESPONSIBILITIES" then bullet list (though not bullet but sentences). We'll extract each as list items.
List:
Acts as primary liaison with callers from multiple client accounts within a shared services environment.
Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Attendance during scheduled work hours is required.
- "ADDITIONAL FUNCTIONS And RESPONSIBILITIES Performs other duties as assigned." That's generic; maybe we can include as a list item "Performs other duties as assigned."
- "Qualifications Education & Licensing High school diploma or GED required. Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred."
That's qualifications.
- "Skills & Knowledge Excellent verbal and written communication skillsPC literate, including Microsoft Office products, Windows environmentMust meet minimum typing requirementsStrong organizational skillsGood interpersonal skillsAbility to multi task in fast paced environmentAbility to support multiple clients across communication channels and utilize multiple systems simultaneouslyAbility to work in a team environment and/or independentlyAbility to meet or exceed Performance CompetenciesAbility to meet all attendance expectations"
We'll list each as bullet.
- "WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking"
That's more qualifications/skills? Could be part of Requirements or Skills. We'll treat as part of Requirements maybe.
- "The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (17.85). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits."
Pay: they give a range: (17.85). Likely $17.85 per hour? It's ambiguous but we keep as given. Benefits already covered earlier but they repeat. We'll include Pay section with that range. Benefits section we already have from earlier "What we offer". We'll combine maybe but we must not duplicate. We'll keep Benefits section with the list from "What we offer". The later sentence also mentions benefits; we can incorporate into Benefits but avoid duplication. We'll just keep Benefits from earlier and maybe add the later list if not already covered. The earlier list: "A stable, consistent work environment—both in-office and virtualA comprehensive training program to help you support employees and customers from some of the world’s most respected brandsA dedicated mentor and manager to guide you every step of your career journeyCareer development and promotional opportunities as you take on new responsibilitiesA diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being"
That's not a list of benefits like medical etc. The later sentence gives specific benefits: medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. So we should include those specifics. We'll combine: Benefits section will have both the earlier points and the specific benefits. We'll avoid duplication.
- "#entrylevel #contactcenterrep" ignore.
- EEO statement etc remove.
Now decide sections:
About the role: intro paragraphs (first paragraph plus maybe the Newsweek recognition etc). Could be about Sedgwick culture.
Responsibilities: Essential Functions and Responsibilities list plus Additional Functions.
Requirements: maybe location requirement? Or we could put location under Requirements. Also maybe "To join us, you’ll need to live near one of our dynamic Centers of Excellence📍 Eden Prairie, MN: 11000 Prairie Lakes Drive, Eden Prairie, MN 55344". That's a requirement.
Qualifications: Education & Licensing, Experience.
Skills: Skills & Knowledge plus Work Environment mental/physical/auditory.
Pay: range.
Benefits: as described.
Schedule: Not mentioned explicitly except "Attendance during scheduled work hours is required." That's not a schedule detail. No specific schedule like full-time, shift. So we should not create Schedule section because no real specific content. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Schedule not stated, so omit.
Now produce HTML.
We'll need headings.
We'll use
for prose. For lists,
- .
Make sure to preserve all substantive info.
Let's craft.
About the role: combine first paragraph and Newsweek recognition etc and hybrid work style etc.
Paragraph: "By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Care Team Representative Entry-level, Care Team Representative Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style."
Maybe we should not repeat "Care Team Representative Entry-level, Care Team Representative" as it's redundant but it's part of posting; we can keep.
We'll keep as is.
Now Responsibilities: list items.
We'll list each essential function as li.
Add "Performs other duties as assigned."
Now Requirements: location requirement. Also maybe "Attendance during scheduled work hours is required." but that's more about responsibilities. We'll keep location.
We'll also maybe include "To join us, you’ll need to live near one of our dynamic Centers of Excellence📍 Eden Prairie, MN: 11000 Prairie Lakes Drive, Eden Prairie, MN 55344". That's location.
We'll put that as a p.
Qualifications: Education & Licensing, Experience.
We'll make a p with those sentences combined? Better as list? The instruction: use
- for any list of duties/requirements/benefits. For qualifications, it's a list of requirements, so we should use ul li.
Thus Qualifications section:
- High school diploma or GED required.
- One (1) year customer service experience or equivalent combination of education and experience required.
- Inbound call center experience preferred.
The range of starting pay for this role is $17.85.
maybe keep as given: "(17.85)". We'll keep exactly as posted: "(17.85)". Probably they omitted dollar sign. We'll keep as "(17.85)". We'll phrase:The range of starting pay for this role is (17
- for any list of duties/requirements/benefits. For qualifications, it's a list of requirements, so we should use ul li.
Thus Qualifications section: