Care Team Representative

About the role

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Responsibilities

• Act as primary liaison with callers from multiple client accounts within a shared services environment.
• Follow specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educate claimants/callers on client requirements and benefit plans, documenting all required details of the call in a concise professional manner.
• Enter verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• One (1) year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.

Skills

• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi-task in fast-paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies.
• Ability to meet all attendance expectations.

Work environment

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

Pay

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $17.85 per hour.

Benefits

• Medical, dental, vision.
• 401k and matching.
• PTO.
• Disability and life insurance.
• Employee assistance.
• Flexible spending or health savings account.
• Other additional voluntary benefits.