Care Team Representative

About the role

Joining Sedgwick means becoming part of a community that cares deeply about helping people through unexpected challenges. Our 33,000 colleagues work tirelessly to support businesses and individuals worldwide. We invite you to grow your career here, where you can experience a supportive culture and maintain a healthy work-life balance.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Fulfills claims application and servicing processes according to specifications.
• Supports customers by answering questions and resolving issues related to claims processing and documentation.
• Educates callers on the necessary steps to file and process claims, including required documentation and timelines.
• Documents all relevant details of each call in a professional and concise manner.
• Enters claim information accurately into the appropriate system.
• Directs calls to the appropriate contacts or escalates to Service Center Specialists/management as needed.

Qualifications

• A high school diploma or GED.
• One (1) year of customer service experience or equivalent combination of education and experience.
• Inbound call center experience preferred.

Additional Functions

• Performs other duties as assigned.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

Benefits

A comprehensive benefits package is offered, including medical, dental, vision, 401(k), and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.