SAP IS-U BPEM Exception Management Functional SME

About the role

We are seeking a Senior SAP IS-U BPEM Exception Management Functional SME with strong hands-on functional expertise in SAP IS-U and Business Process Exception Management (BPEM). The ideal candidate will have extensive experience working in the utility industry, particularly around exception management, billing, meter-to-cash processes, and resolution of business process exceptions. The consultant will be responsible for analyzing business process exceptions, defining and configuring BPEM cases, identifying root causes, improving exception-handling processes, and working closely with business and technical teams to ensure timely resolution of critical utility business issues. The role requires a strong understanding of SAP IS-U business processes, BPEM framework, exception monitoring, case management, prioritization, and integration with key IS-U processes such as Billing, Invoicing, Meter Reading, Device Management, Customer Service, Contract Accounts Receivable and Payable (FI-CA), and Move-In/Move-Out.

Responsibilities

• Analyze business process exceptions
• Define and configure BPEM cases
• Identify root causes of exceptions
• Improve exception-handling processes
• Work closely with business and technical teams for timely resolution of critical utility business issues
• Analyze, categorize, prioritize, and resolve SAP IS-U business process exceptions
• Configure BPEM exception types, case categories, priorities, processors, and related processing mechanisms
• Monitor exception volumes and trends
• Design business rules to improve automated exception handling
• Reduce manual intervention through improved exception processing
• Investigate complex business process failures and determine functional root causes
• Translate business requirements into SAP IS-U functional solutions
• Prepare functional specifications and work with technical development teams
• Understand SAP IS-U integration points and end-to-end business processes
• Participate in SAP implementation, enhancement, production support, or transformation projects
• Apply excellent troubleshooting, analytical, and problem-solving skills
• Utilize strong communication and stakeholder management skills

Requirements

• 8+ years of SAP IS-U functional experience with strong utility industry knowledge
• Strong hands-on experience with SAP IS-U BPEM (Business Process Exception Management)
• Proven experience as a BPEM Functional SME / Exception Management SME
• Strong understanding of utility Meter-to-Cash (M2C) business processes
• Experience analyzing, categorizing, prioritizing, and resolving SAP IS-U business process exceptions
• Strong knowledge of SAP IS-U functional modules/processes, including: Billing, Invoicing, Meter Reading, Device Management, Contract Accounts Receivable and Payable (FI-CA), Move-In / Move-Out, Customer Service, Payments and Collections
• Experience configuring BPEM exception types, case categories, priorities, processors, and related processing mechanisms
• Strong understanding of exception monitoring and operational support processes
• Experience working with utility companies or utility implementations involving electric, gas, water, or energy services
• Ability to investigate complex business process failures and determine functional root causes
• Strong experience translating business requirements into SAP IS-U functional solutions
• Experience preparing functional specifications and working with technical development teams