SAP and CRM Systems Architect

We need to output HTML fragment with sections: About the role, Responsibilities, Required Skills & Abilities, Other Requirements, Benefits That Support Your Growth And Wellbeing (maybe just Benefits). Also maybe include "Why choose FESTOOL?" but that's not a standard heading; we can treat as part of description? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We have content for About the role (first paragraph). Responsibilities (Core Responsibilities). Required Skills & Abilities (list). Other Requirements (list). Benefits (Benefits That Support Your Growth And Wellbeing). Also "Why choose FESTOOL?" maybe part of description but not a standard heading; could be included as prose under About the role or separate? The instruction says use headings from list; we could include "Why choose FESTOOL?" as a heading? Not in list but could be considered as part of About the role. Safer to incorporate that paragraph into About the role as prose. We must not include Pay or Schedule sections because not specified. Benefits we have details: list of benefits. So we will include Benefits heading. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

  About the role

  ... (combined About The Role paragraph plus Why choose FESTOOL? maybe).

  Responsibilities

  • ... each responsibility as list item.

  Required Skills & Abilities

  • ... each skill as list item.

  Other Requirements

  • ... each other requirement as list item.

  Benefits

  • ... each benefit as list item.
  We must ensure we preserve all substantive information. Let's extract. About The Role paragraph: "We are seeking an SAP and CRM Systems Architect to serve as the North American technical authority for commercial systems within Information Technology. This role owns how commercial systems are configured, integrated, and changed across the region, delivering the system solutions that support business-owned processes while operating within headquarters guardrails. The position is defined by the systems rather than any single process and requires someone who can take ownership of technical decisions, work through complex requirements, and apply a structured approach to architecture, integration, security, and documentation. Current scope includes SAP Sales and Distribution and order-to-cash, with Materials Management as a secondary area, along with the operational CRM platform (Salesforce) and Electronic Data Interchange. This role owns the underlying architecture, security, and integrations across these environments. It also supports two parallel priorities: delivering near-term commercial system commitments in the RISE North America plan and building the North American solution design ahead of the S/4HANA program beginning in 2027." Why choose FESTOOL? paragraph: "Since 1925, we have been developing power tools that meet the highest demands of professional craftspeople. It is only through a direct exchange with them that enables us to understand their ever-changing challenges and needs. It is their ideas and, above all, their criticism that inspire us to question the status quo and to think of new, holistic product and system solutions that make the daily work of professional craftspeople easier, safer and more productive. And that will always be true for us: the success of our customers is our greatest success - and the best praise. This has always been what drives us at Festool and what makes us proud. Every tool is only as good as the person behind it. That’s why at Festool, we look for people who want to make an impact alongside more than 3,000 colleagues worldwide. Join our team and experience the pride of building the world’s best power tools as part of a family-owned company." We can combine both into About the role paragraph(s). Could be two

  elements. Responsibilities list: need to extract each bullet from "Core Responsibilities". Let's copy them: - Own the technical design and build of the systems that support North American commercial processes, including configuration, master data structures, and interfaces, within headquarters guardrails - Serve as the North American technical authority for commercial system changes in partnership with headquarters IT and global process organizations - Translate process design and business requirements from the Local Process Owner, Commercial into system solutions, clearly identifying where requirements cannot be met as specified or require tradeoff decisions - Create and maintain configuration and custom modules in SAP, with primary responsibility for Sales and Distribution and secondary responsibility for Materials Management - Build and maintain the system solution for order-to-cash, including order entry, delivery, billing, returns, pricing, availability, and interfaces to Materials Management and Finance - Administer and configure the North American operational CRM (Salesforce), including security model, user access, objects, workflows, and release management, based on commercial requirements - Own the integration between Salesforce and consumer-facing marketing platforms administered by the Digital Platform Manager - Maintain technical data integrity and the integration between CRM and SAP - Own integration across SAP, CRM, EDI, dealer-facing platforms, dealer portal, and dealer locator solutions - Monitor IDoc processes and EDI integrations, manage technical partner onboarding, and lead EDI platform transition work with external partners - Govern North American data access within headquarters guardrails and maintain the regional access framework with the headquarters IT organization - Establish technical feasibility, effort, and risk for North American commercial blueprint decisions ahead of the S/4HANA project, then build the approved solution design - Use headquarters blueprints where they fit and identify in advance where global templates do not meet North American market requirements - Coordinate with the supply chain local process owner on shared decisions, cross-module master data, order-to-cash handoffs, and S/4HANA readiness - Maintain integration compatibility with global platforms so product introductions, connected-tool features, and application services remain available in North America - Direct and review the work of outsourced staff and third-party consultants across scoping, planning, configuration, testing, deployment, and post-go-live support - Represent North American technical requirements through the dedicated delivery pipeline, documenting dependencies and escalating issues when executive-level resolution is needed - Ensure software selections and interface work align with headquarters architecture before commitment - Conduct SAP and CRM technical training for the Local Process Owner and key users, and support departmental training efforts - Resolve or escalate SAP and CRM issues from the commercial organization in line with standard operating procedures, service-level expectations, and incident documentation requirements - Maintain system configuration documentation and standard operating procedures - Support strategic initiatives assigned by executive leadership - Represent Festool North America with software vendors, technology partners, and the headquarters IT organization - Perform other duties as assigned That's many items; we will list each as

• . Required Skills & Abilities list: extract each bullet: - Strong experience designing, configuring, or supporting SAP, CRM, and related enterprise systems in a complex business environment - Five or more years of experience in a validated SAP environment, with configuration depth in Sales and Distribution - Strong understanding of SAP solution design, including how modules connect and when business requirements are best addressed through configuration rather than development - Experience with SAP R/3 (ECC 6.0 or a recent release) or S/4HANA - Demonstrated delivery of end-to-end order-to-cash solutions in SAP - Experience integrating SAP Sales and Distribution with Materials Management, Finance, and a CRM platform - Working knowledge of EDI and interface concepts, including IDocs and APIs - Experience working with Salesforce, Electronic Data Interchange, IDoc processes, and cross-platform architecture, security, and data flows - Experience working within an international or global SAP organization and securing decisions across organizational boundaries - Experience partnering with process owners or business subject matter experts to translate requirements into system solutions - Ability to explain technical constraints, options, and cost considerations to business stakeholders in clear, practical terms - Ability to work independently on technical problem-solving while exercising sound judgment within defined standards and governance models - Comfort handling detailed system requirements, structured processes, and documentation-heavy work - Strong written communication skills for architecture diagrams, technical specifications, solution documentation, standard operating procedures, and change records - Strong verbal and presentation skills with both technical and business audiences - Ability to manage multiple technical priorities in parallel without losing accuracy or control - Skilled at balancing business requirements with system constraints, controls, data integrity, and long-term sustainability - Experience working across regional and global teams to align technical architecture with broader organizational standards - Experience overseeing vendors, consultants, or outsourced technical resources - Ability to interact effectively with mid- to senior-level management and headquarters stakeholders Other Requirements list: - Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or equivalent practical experience - Willingness to travel domestically and internationally approximately 10-15%, including travel to headquarters in Germany - Salesforce administration experience or certification preferred, or willingness to obtain it - Participation in an ERP implementation or rollout project in a build or configuration role preferred - SAP S/4HANA implementation or rollout experience preferred, or willingness to grow into that work - EDI experience preferred, ideally with SPS Commerce or a comparable platform, including IDoc monitoring and trading partner onboarding - Materials Management configuration experience preferred - Familiarity with change control, development life-cycle concepts, and scaled agile delivery methods used on large digitalization programs preferred - German language ability is helpful but not required Benefits list: extract from "Benefits That Support Your Growth And Wellbeing". The paragraph includes: - Culture: 2024 Best Places to work recipient and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance and more - Wellbeing: Comprehensive benefits package including: 9 Paid Holidays per year and 1 floating holiday - Competitive wages and benefits - Position specific hybrid schedule or summer hours (based upon position) - Health insurance: medical, dental, vision, short/long term disability, optional life insurance available - Generous PTO package - Retirement 401K with company match up to 6% immediately vested - 4 week paid parental leave program - Employee incentive programs - Resources for mental, physical and financial wellbeing. - Learning & Development: As a company dedicated to employee growth, we offer a wide array of developmental opportunities such as continuing educational reimbursement benefits (upon eligibility), leadership training programs, and wellness initiatives to support personal and professional growth - Social Impact: Employee-led resource groups including Leadership Advisory Counsil, Festool Fun Committee and Ladies of Festool Team, annual paid volunteer day and several charitable initiatives across the U.S. and globally (e.g., Blankets for Animal Shelters in the Lebanon facility.) We need to turn each into list items. Some are sentences with colon; we can keep as is. We must not include Pay or Schedule sections unless explicitly stated. There's "Competitive wages and benefits" but no specific pay numbers; we should not create a Pay section. Schedule: "Position specific hybrid schedule or summer hours (based upon position)" is a schedule detail; but we should not create a Schedule section unless posting actually states them. The instruction says: never create