Solutions Architect, CRM

About the role

The Solutions Architect, CRM is responsible for setting and owning the technical direction for our Salesforce platform. This senior, hands-on leadership role ensures the platform is reliable, scalable, secure, and well-integrated with the company's broader enterprise architecture. The Solutions Architect, CRM defines the architecture, data model, and integration strategy; establishes standards and governance; and leads the technical roadmap that enables our AI-driven sales-enablement strategy. As the technical authority on the platform, this role guides architects, developers, and administrators and ensures Salesforce scales with the business.

Responsibilities

• Architecture Ownership: Own the end-to-end solution and technical architecture for Salesforce. Ensure the platform is reliable, scalable, secure, and performant at enterprise scale.
• AI and Sales Enablement: Architect the foundation that enables AI-driven capabilities and customer intelligence. Lead the technical roadmap that supports the AI-driven sales-enablement strategy.
• Enterprise Alignment: Align platform architecture with the company's broader enterprise architecture and standards. Partner with security, data, and infrastructure teams to ensure compliance and resilience.
• Data and Integration Strategy: Define the data model, security/sharing architecture, and integration strategy, including API-led and event-driven approaches. Plan for large data volumes, integrations, and platform health as the business grows and acquires.
• Standards and Governance: Establish technical standards, design patterns, governance, and environment/release strategy. Conduct design and code reviews to uphold quality and best practices.
• Technical Leadership and Risk Management: Lead major design decisions, build-vs-buy evaluations, and technical risk management. Mentor architects, developers, and administrators and grow technical capability across the team.

Reporting structure

The Solutions Architect, CRM reports directly to the Senior Engineering Manager, CRM. This position does not have direct reports but provides technical leadership and mentorship to architects, developers, and administrators. The Solutions Architect collaborates extensively with the Product Owner, the Sr. Manager, and the security, data, and infrastructure teams to ensure technical alignment and platform health.

Work location & schedule

• 4 days per week onsite in the McKinney Corporate Office
• <15% travel for conferences and team meetings
• Frequently operates a computer, keyboard, mouse, and other standard office equipment

Qualifications

• Deep expertise in Salesforce architecture: data modeling, security, integration, and performance
• Strong grasp of enterprise architecture and how Salesforce fits within a broader technology landscape
• Experience designing for scalability, reliability, and security in mission-critical systems
• Proven technical leadership and the ability to influence engineering and executive stakeholders
• Experience with data warehousing and platforms such as Snowflake, with working knowledge of SQL
• Salesforce Application Architect and/or System Architect certifications
• Working familiarity with the technical environment: Salesforce multi-cloud, React/JS web applications, Azure APIs, ETL pipelines, Salesforce DX, Git, and CI/CD
• Experience with AI/ML enablement, customer intelligence/CDP, and data governance
• Bachelor's degree in Computer Science, Engineering, or a related field
• Minimum of 10 years in technical roles, including 4+ years architecting Salesforce solutions at enterprise scale

Preferred qualifications

• Certified Technical Architect (CTA) credential or actively progressing toward it
• Experience enabling AI/ML capabilities and copilots on the platform
• Experience with non-native web apps/UI built on top of the Salesforce platform
• Background in distribution, manufacturing, or M&A-driven growth environments
• Advanced degree in a relevant discipline

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision insurance
• Flexible spending accounts
• Company-paid life and short-term disability insurance
• Optional long-term disability and additional life insurance