CRM Solutions Architect

Reporting to the Director of College Relations Data Services, the CRM Solutions Architect will play a key role in enhancing the constituent experience for alums, donors, and staff. Following a Salesforce go-live in April 2026, the project team is focused on the next phase of implementation, including data stabilization, process refinement, reporting, and user adoption.

Responsibilities

• Solutions Architecture
  • Partner with business units to gather requirements, analyze processes, and design effective, scalable solutions.
  • Translate business goals into technical specifications and determine when to use Salesforce configuration, Apex/custom development, or third-party applications.
  • Develop process maps, user stories, testing strategies, and acceptance criteria.
  • Design and implement Salesforce Flows and other automations to improve efficiency, data quality, and approvals.
  • Oversee data quality, imports, mapping, analysis, and ongoing maintenance.
  • Manage Salesforce/ascend users, licenses, permissions, and security in partnership with LITS.
• Platform Architecture & Governance
  • Serve as a technical advisor to leadership and project teams, promoting Salesforce best practices, scalability, sustainability, and technical debt management.
  • Develop custom objects and metadata and co-design Apex and Lightning Web Component (LWC) solutions with LITS.
  • Lead architecture and code reviews and assess technical risks.
  • Serve as technical lead for Kindsight Connect (alumni portal), including architecture, configuration, and managed package governance.
  • Manage ascend integrations with Kindsight Connect, Blackthorn, GiveCampus, and enterprise systems such as Workday and Slate.
  • Coordinate system and application upgrades with LITS and College Relations Data Services.
• Documentation & Training
  • Lead end-user onboarding and training to build Salesforce expertise and self-sufficiency.
  • Promote best practices for system configuration, reporting, data views, and end-user processes.
• Team Management
  • Supervise one technology and data professional responsible for documentation, training, and selected CRM administration functions.

Requirements

• Strong experience administering Salesforce managed packages, including configuration, upgrades, and ongoing support.
• Extensive experience utilizing Salesforce declarative solutions.
• Experience in gathering business requirements, requirements analysis, business analysis, and systems development life-cycle.
• Strong understanding of advancement business use cases.
• Ability to collaborate and influence project stakeholders and developers, and work in or lead cross-functional teams; ability to build relationships with people in various levels and areas of the organization (e.g., LITS colleagues, fundraisers, senior leadership).

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 7 years experience working in Salesforce architecture and implementation.
• Salesforce Platform Administrator Certification required.

Preferred Qualifications

• Understanding of Apex programming language and Lightning Web Components (LWC) strongly preferred.
• Experience with Kindsight products, Blackthorn, and GiveCampus applications preferred.
• Experience with Agile methodology preferred.
• Salesforce Platform Administrator II and Salesforce Platform App Builder Certifications preferred.

Pay

Hiring range: $103,517–$121,866.

Schedule

Full-time, hybrid role. Start date: November 2, 2026.

Mount Holyoke College requires background checks for all new hires as a condition of employment.