CRM Solution Architect

About the role

As a CRM Solution Architect at QTS Data Centers, you will be responsible for designing, implementing, and governing robust, scalable solutions that align with business objectives. You will serve as a trusted advisor, connecting business strategy with technical execution while maintaining the integrity of the CRM ecosystem.

Responsibilities

• Solution Design
• Design scalable, maintainable, and high-performing Salesforce and CLM solutions that align with enterprise standards.
• Audit existing business processes and translate them into effective technical specifications and architecture diagrams.
• Collaborate with stakeholders and technical teams to define solution roadmaps and create prototypes or proofs of concept.
• Implementation & Integration
• Oversee the technical implementation, configuration, and customization of Salesforce solutions and integrations.
• Direct integration efforts using middleware tools and ensure seamless interoperability with other business systems.
• Validate solutions through testing, performance tuning, and troubleshooting complex technical issues.
• Governance & Best Practices
• Ensure adherence to security, data governance, and change management policies.
• Promote Salesforce best practices and mentor developers and admins on architecture principles.
• Stay current with Salesforce releases and recommend relevant enhancements.

Qualifications

• US Citizenship required due to federal customer contracts.
• Expertise in Sales Cloud, Service Cloud, and Marketing Cloud.
• Extensive experience with Salesforce development tools including Apex (APIs, Triggers, Classes, Web Services), Visualforce, and middleware integrations.
• Hands-on experience with Salesforce configuration, Workflow Alerts and Actions, and Approval Workflows.
• Strong background in security and data governance best practices and methodologies.
• Experience with CI/CD pipelines and DevOps tools for Salesforce, as well as Salesforce Robotic Testing tools.
• Proven experience mentoring or leading technical teams with measurable growth outcomes.
• Strong communication, collaboration, and analytical skills, with a proactive, can-do attitude.

Bonus

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• The role is Bonus eligible.

Total Rewards

This role offers the opportunity to drive digital transformation initiatives and mentor future leaders within the ecosystem. It includes:

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Flexible spending and HSA accounts.
• Paid holidays.
• Paid time off.
• Paid volunteer days.
• Employee assistance program.
• Tuition assistance.
• Parental leave.
• Military leave assistance.
• QTS scholarship for dependents.
• Wellness program.

Pay

The pay range for this role is $85,000 - $125,000 annually, depending on experience and qualifications.

Schedule

Full-time position.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Flexible spending and HSA accounts.
• Paid holidays.
• Paid time off.
• Paid volunteer days.
• Employee assistance program.
• Tuition assistance.
• Parental leave.
• Military leave assistance.
• QTS scholarship for dependents.
• Wellness program.

Skills

• Expertise in Sales Cloud, Service Cloud, and Marketing Cloud.
• Extensive experience with Salesforce development tools including Apex (APIs, Triggers, Classes, Web Services), Visualforce, and middleware integrations.
• Hands-on experience with Salesforce configuration, Workflow Alerts and Actions, and Approval Workflows.
• Strong background in security and data governance best practices and methodologies.
• Experience with CI/CD pipelines and DevOps tools for Salesforce, as well as Salesforce Robotic Testing tools.
• Proven experience mentoring or leading technical teams with measurable growth outcomes.
• Strong communication, collaboration, and analytical skills, with a proactive, can-do attitude.

Qualifications

• US Citizenship required due to federal customer contracts.
• Expertise in Sales Cloud, Service Cloud, and Marketing Cloud.
• Extensive experience with Salesforce development tools including Apex (APIs, Triggers, Classes, Web Services), Visualforce, and middleware integrations.
• Hands-on experience with Salesforce configuration, Workflow Alerts and Actions, and Approval Workflows.
• Strong background in security and data governance best practices and methodologies.
• Experience with CI/CD pipelines and DevOps tools for Salesforce, as well as Salesforce Robotic Testing tools.
• Proven experience mentoring or leading technical teams with measurable growth outcomes.
• Strong communication, collaboration, and analytical skills, with a proactive, can-do attitude.