Sample Coordinator (PrimeLine)

About Us

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs, and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia, and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers, and promotional products distributors. At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture, and a relentless focus on technology and innovation.

This position is part of our PRIME division, operating under the S&S Activewear parent company. PRIME plays a key role in delivering specialized solutions while aligning with the broader mission and values of S&S Activewear.

About The Role

The Sample Coordinator is responsible for maintaining sample inventory, picking, packing, shipping sample orders, working on tradeshows, special mailings, and supporting the sample team to reach goals.

Responsibilities

• Work with MS Office, NetSuite, and Made4Net, TechShip to complete tasks.
• Follow instructions associated with sample orders such as ship dates, special requests, and compliances like Hazardous materials.
• Confirm the quality, imprint, and packaging of product is met when they arrive and prior to shipping.
• Prepare kits for mailings and shows.
• Choose the appropriate packing for shipments.
• Ship domestic, international, hazardous material through TechShip, UPS, FedEx, USPS, and others as necessary.
• Prepare skids for shipment.
• Answer inquiries regarding product, order status, tracking information, sample policy, events, and shows.
• Troubleshoot issues and customer complaints as they arise and work to resolve them.
• Communicate issues with inventory, packing, shipping, mailings, and shows.
• Maintain adequate inventory, packing, and shipping materials.
• Maintain a neat and organized work area.
• Additional responsibilities as assigned by management.

Requirements

• Excellent communication skills, both verbal and written to ensure clarity. English a must, bilingual Spanish a plus.
• Ability to follow direction.
• Organizational skills.
• Flexible to change, positive attitude, willing to learn and grow.
• Basic math skills, ability to count, add, and subtract quickly and accurately.
• Keyboarding skills – accuracy is important.
• PC knowledge: MS Office, Teams, Made4Net, TechShip, NetSuite, ability to adjust and learn.
• FedEx, UPS, USPS, Hazmat, and international shipping a plus.
• Operate pallet mover.
• Lift and carry up to 50 lbs. on occasion.
• Ability to work independently, self-motivated, and with a team.
• High School diploma or equivalent.

Physical Demands

In performing this job, the employee may stand and walk for an 8+ hour shift. Additionally, the position requires frequent grasping, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, reaching, and handling of items with hands and arms, up to 50 lbs. Moderate hand-eye coordination, near vision, far vision, color vision, peripheral vision, depth perception, and adjusting focus.

Pay

Hourly

Schedule

Monday - Friday (8:30am - 5pm), Full-Time, Non-Exempt