Salesforce Service Cloud Developer

Title: Salesforce Service Cloud Developer Location: Seattle, WA (Onsite) A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters Key Technical Skills Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs. Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns. Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta Core Responsibilities Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics. API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce. Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud. Service Cloud Core Skills Case Management: Customizing cases, entitlements, SLAs, and knowledge bases. Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace. Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components). AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools Integration Experience API Development: Connecting external systems using REST and SOAP APIs. Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS. Real-Time Data: Using Platform Events and middleware to exchange live data securely.