SALESFORCE NCINO BUSINESS ANALYST

Responsibilities

• Gather, analyze, and document business and system requirements across multiple business functions.
• Evaluate existing processes and systems, identify gaps and inefficiencies, and recommend improvements.
• Serve as a subject matter expert for business processes and technology solutions, including Salesforce and nCino.
• Develop detailed business requirements, functional specifications, process flows, user stories, and supporting documentation.
• Partner with stakeholders across Commercial Lending, Finance, Operations, Security, and Compliance to understand business needs and define effective solutions.
• Translate complex business requirements into clear, actionable requirements for technical and development teams.
• Collaborate with project managers, developers, QA teams, and business stakeholders throughout the software development lifecycle.
• Define user requirements and acceptance criteria to ensure solutions meet business and usability needs.
• Support user acceptance testing (UAT), test planning, defect analysis, and validation of delivered functionality.
• Conduct ongoing systems and process analysis to identify opportunities for optimization and improved productivity.
• Provide recommendations to stakeholders and leadership based on system requirements and processes.
• Create and maintain business process documentation, requirements documents, reports, and other project deliverables.
• Communicate project status, requirements, risks, issues, and recommendations to technical and executive stakeholders.
• Build strong working relationships with business and technology partners to support successful systems integration and delivery.
• Conduct research and provide data-driven recommendations to address business and system challenges.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 5+ years of experience as a Business Analyst, Systems Analyst, or in a similar role.
• Strong hands-on experience with Salesforce and/or nCino.
• Experience gathering, analyzing, and documenting complex business and system requirements.
• Strong understanding of business process analysis, systems development, and SDLC methodologies.
• Experience with Commercial Lending, Banking, Financial Services, or related domains is highly preferred.
• Experience creating process flows, functional specifications, user stories, requirements documentation, and reports.
• Proven analytical and problem-solving skills with the ability to translate business needs into actionable technical requirements.
• Experience managing or supporting UAT, user testing, and requirements validation.
• Excellent verbal and written communication skills, including the ability to communicate with both technical and non-technical stakeholders.
• Strong technical writing and documentation skills.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and related tools.