Salesforce Field Service (SFS) Architect

Key Responsibilities

• Define the end-to-end technical architecture for Salesforce Field Service implementations.
• Configure and tune the SFS scheduling engine, including policies, objectives, and work rules.
• Design secure integrations between Salesforce and external Enterprise Resource Planning (ERP) or inventory systems.
• Architect the SFS mobile app experience, ensuring seamless offline functionality and data synchronization.
• Establish development standards, review custom code (Apex, Lightning Web Components), and manage release pipelines.
• Translate field service business requirements into scalable technical blueprints for development teams.

Required Skills & Qualifications

• Experience: Minimum 5+ years of Salesforce architecture experience, with at least 2+ years focused specifically on Salesforce Field Service (formerly FSL).
• Certifications: Current Salesforce Certified Field Service Consultant or Application/System Architect designations.
• Technical Skills: Deep expertise in SFS core objects, Work Order management, inventory management, and the Service Cloud console.
• Development: Strong proficiency with Apex, Flows, LWC, and Salesforce APIs.
• Problem Solving: Proven track record of optimizing complex dispatching and routing algorithms.

Preferred Qualifications

• Experience with MuleSoft or other middleware platforms.
• Background in industries with large mobile workforces (e.g., utilities, manufacturing, telecommunications).