Solution Architect - Field Service + Service Cloud (Salesforce)

Role + Responsibilities

• Leading business and technology analysis and provide CRM domain expertise
• Leading client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
• Partnering with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
• Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
• Championing the adoption of reusable architecture assets to improve efficiency
• Producing documentation to aid in the understanding of existing architecture solutions
• Owning the overall execution of implementation deliverables and QA

Qualifications

• 4-6+ years of consulting experience within the Salesforce ecosystem
• 2-3+ years of solution design experience with Salesforce Field Service and Service Cloud
• Foundational understanding of Field Service Object Model, including Work Orders and Service Appointments
• Experience with Field Service scheduling and optimization logic/ principles (Preferred)
• Significant experience across Salesforce suite of products including Sales Cloud, Marketing Cloud, and/or Experience Cloud (Preferred)
• Experience solutioning on the Salesforce platform, particularly for variety of clients (including enterprise)
• Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
• Strong business processes, process documentation, and process improvement skills