Salesforce Experience Architect, AI and Agentforce (Solution Architect)
About the role
As an Experience Architect, AI & Agentforce, you will be responsible for driving the solution for and building Agentforce-powered experiences for users to deliver impactful business value to our clients. You'll work with our talented AI team to make significant contributions to our success and delight customers.
Responsibilities
- Provide industry best practices and serve as a trusted client advisor
- Drive requirement gathering and serve as the Salesforce platform expert
- Bring an experience design-focused mindset to solutions
- Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
- Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
- Provide input on detailed design specifications, infrastructure, and project plans
- Translate business requirements into well-architected solutions
- Coach and mentor junior technical and functional team members
- Follow and understand new Salesforce product and technical capabilities
Requirements
- 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
- 5+ years of CRM industry experience
- Ability to drive requirement gathering
- Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
- Experience with GenAI prompt writing
- Hands on experience with at least one of the following:
- Agentforce or other Generative AI driven platforms
- Einstein Service Intelligence or Next Best Action
- Proven ability to design and optimize business processes across disparate systems
- Ability to tie outcomes to business value (return on investment) through storytelling
- Comfortable using flow charting tools (e.g., Lucidchart)
- Ability to lead a cross-functional team to create rich end user experiences
- Willing and able learner of new technologies
Preferred Skills
- Experience with defining robust testing approaches for GenAI solutions
Pay
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
Schedule
Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Benefits
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding.
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
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