Salesforce Agentforce Architect

About the role

We Are The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. Stronger together! The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges

Responsibilities

• Lead Agentforce solution design from discovery through go-live and hypercare, owning the end-to-end technical architecture.
• Lead complex Marketing Cloud development projects and technical initiatives from conception to completion
• Design grounding and prompt strategies using Prompt Builder, Data Cloud/RAG, and retrieval patterns; engineer prompts for accuracy and hallucination control.
• Establish the testing and evaluation approach — Agentforce Testing Center, evaluation specs, accuracy/regression tuning.
• Build interaction logging, monitoring, and performance-tracking to support adoption and continuous improvement.
• Design reusable actions, prompt templates, and frameworks to accelerate delivery across use cases.
• Serve as technical lead in client engagements, translating business requirements into agent solutions and advising stakeholders on feasibility and scope.

Requirements

• Minimum 6 years of Salesforce Platform experience including hands-on Agentforce / Einstein AI Delivery
• Minimum 2 years of experience with Salesforce Marketing Cloud
• Salesforce Agentforce Specialist Certification
• Salesforce Marketing Cloud Developer or Consultant Certification
• Bachelor's degree or equivalent (minimum 1