Salesforce Agentforce Architect

About the role

The Salesforce Agentforce Architect will architect and lead the design and delivery of AI agent solutions on Salesforce Agentforce. This role is a hybrid position based in Chesterbook, PA, with occasional remote work.

Responsibilities

• Lead Agentforce solution design from discovery through go-live and hypercare, owning the end-to-end technical architecture.
• Lead complex Marketing Cloud development projects and technical initiatives from conception to completion.
• Design grounding and prompt strategies using Prompt Builder, Data Cloud/RAG, and retrieval patterns; engineer prompts for accuracy and hallucination control.
• Establish the testing and evaluation approach — Agentforce Testing Center, evaluation specs, accuracy/regression tuning.
• Build interaction logging, monitoring, and performance-tracking to support adoption and continuous improvement.
• Design reusable actions, prompt templates, and frameworks to accelerate delivery across use cases.
• Serve as technical lead in client engagements, translating business requirements into agent solutions and advising stakeholders on feasibility and scope.

Requirements

• Minimum 6 years of Salesforce Platform experience including hands-on Agentforce / Einstein AI Delivery
• Minimum 2 years of experience with Salesforce Marketing Cloud
• Required certifications: Salesforce Agentforce Specialist Certification, Salesforce Marketing Cloud Developer or Consultant Certification
• Bachelor's degree or equivalent (minimum 12 years work experience)

Qualifications

• Minimum 6 years of work experience (if Associate Degree, must have minimum 6 years work experience)
• Bonus points if: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
• Strong Salesforce platform development: Apex, LWC, Flow, SOQL, and platform integration (REST/Platform Events).
• Hands-on Agentforce / Einstein AI: agents, topics, actions, Prompt Builder, Model Builder.
• Experience with Data Cloud
• Knowledge of enterprise architecture patterns and API/integration methodologies.
• Proficiency with Git, JIRA, CI/CD, and modern Salesforce DevOps (SFDX, scratch/dev orgs).
• Understanding of AI/ML applications within marketing cloud.

Skills

• Strong communication and collaboration skills
• Ability to manage multiple projects simultaneously
• Experience with AI/ML technologies
• Technical problem-solving skills

Benefits

At Accenture, we offer a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Schedule

This is a hybrid role in Chesterbook, PA and will require 3 days per week in the office. May consider qualified candidates in Orlando, FL.