Salesforce AI Architect

Role Overview

We are seeking a Senior Salesforce AI Architect to drive scalable AI adoption and business transformation across the Salesforce ecosystem. The role focuses on delivering AI-enabled business outcomes while defining enterprise architecture standards, governance, and integration patterns aligned with broader AI strategy.

Key Responsibilities

• Partner with GCP AI and enterprise architecture teams on AI strategy and roadmap.
• Align Salesforce AI capabilities with enterprise AI initiatives and evaluate build-vs-buy decisions.
• Deliver AI use cases across Sales, Service, Marketing, and Experience Clouds.
• Arcitect solutions using Salesforce Einstein, Agentforce, Einstein Copilot, Data Cloud, Flow Automation, and MuleSoft.
• Design reusable AI frameworks for CRM workflows, automation, copilots, and customer engagement.
• Integrate Salesforce securely with enterprise AI services, APIs, and platforms.
• Define responsible AI governance, security, privacy, and compliance practices.
• Enable engineering teams with standards, templates, and operational best practices.

Required Qualifications

• 8+ years of Salesforce architecture and platform engineering experience.
• Deep expertise in Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, MuleSoft, and Salesforce platform architecture.
• Hands-on experience with Salesforce Einstein, Agentforce, Einstein Copilot, and Data Cloud.
• Experience designing enterprise CRM solutions and AI/GenAI adoption strategies.
• Strong stakeholder management and executive communication skills.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) preferred.
• Experience integrating with GCP Vertex AI, OpenAI, or Azure OpenAI.
• Familiarity with AI orchestration, RAG, copilots, and conversational AI.
• Experience leading enterprise AI transformation initiatives and cross-platform collaboration.