Salesforce Business Applications Analyst

Responsibilities

• Lead end-to-end Salesforce GTM solutions, translating complex business requirements into functional, scalable designs
• Configure and optimise Salesforce features, workflows, reports, and automation, leveraging tools such as Agentforce and Salesforce Flow
• Own the full project lifecycle, including scoping, stakeholder alignment, execution, testing, deployment, and post-launch support
• Provide troubleshooting and problem resolution within defined SLAs for CRM applications across local and global teams
• Evaluate, recommend, and integrate third-party tools with Salesforce, ensuring data integrity and operational efficiency
• Act as a liaison between business stakeholders and technical teams to ensure solutions support organizational objectives

Requirements

• Proven experience designing and building Salesforce-based solutions, particularly within Sales Cloud
• Strong understanding of Salesforce architecture, configuration, and best practices
• Hands-on experience administering Salesforce, including workflows, automation, reporting, and integrations
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent collaboration and communication skills in cross-functional environments
• Customer-focused mindset with the ability to understand and address business needs

Basic Qualifications

• 3+ years of hands-on experience as a Salesforce Administrator or Salesforce Consultant
• Bachelor’s degree in information systems, Industrial Engineering, or a related field
• Experience supporting enterprise-scale Salesforce implementations or GTM teams
• Good technical aptitude with the ability to learn new tools and technologies quickly

Preferred Qualifications

• Experience working with Salesforce and related Salesforce tools (for example CPQ, Agentforce, integrations) in a business-critical environment
• Proven ownership of complex Salesforce initiatives, combining hands-on system work with end-to-end delivery responsibility
• Experience supporting global organizations, working across geographies and time zones in a fast-changing environment