Business Services Analyst

About the role

Help us keep a global security leader running smoothly behind the scenes. As a Business Services Analyst, you’ll be the go-to partner for our regional and district teams, making sure our Invoice to Cash (ITC) processes are accurate, efficient, and on time.

Responsibilities

• Navigate financial and ERP systems to support billing, collections, and cash application for assigned region(s).
• Research and help resolve customer billing discrepancies, unapplied cash, and on-account variances using system data and supporting documentation.
• Monitor aging reports and dashboards to spot trends, data issues, and follow-up needs, and escalate concerns to senior team members when needed.
• Prepare and maintain standard reports related to accounts receivable, aging, and collections activity.
• Partner with district teams and region controllers to review problem accounts and delinquencies, including joining weekly or bi-weekly collection calls.
• Serve as a primary point of contact for the field, responding to questions and requests accurately and on time.
• Process customer refund requests and coordinate with Cash Application to ensure proper posting.
• Support districts with adjustments and write-offs, making sure approvals and documentation are complete and accurate.
• Contribute to testing, documentation, and support during system enhancements or new implementations.
• Aid in data cleanup, reconciliations, and process improvement initiatives.
• Maintain accurate records and documentation in line with company policies and internal controls.
• Participate in team projects, training sessions, and continuous improvement activities.

Requirements

You’re expected to perform all work safely, and in line with company policies and procedures. If something isn’t clear, we expect you to ask.

Qualifications

• High school diploma required.
• Bachelor’s degree in business, finance, accounting, information systems, or a related field preferred.
• 2–3 years of related experience required (accounts receivable, billing, financial operations, or similar).
• Experience with ERP or financial systems (e.g., Oracle Cloud or similar) preferred.
• Experience with Oracle Advanced Collections is a plus.

Skills & Competencies

• Strong technical aptitude and comfort working in financial systems and structured workflows.
• Working knowledge of accounts receivable and billing processes (deep credit and collections expertise is not required).
• Proficiency in Microsoft Excel (basic formulas, lookups, and data analysis); Smartsheet and Power BI experience is a plus.
• Proficiency with Microsoft Word and PowerPoint.
• Strong analytical and problem-solving skills with high attention to detail and data accuracy.
• Able to follow defined processes and clearly document your work.
• Effective written and verbal communication skills.
• Able to manage multiple tasks, meet deadlines, and adapt to changing priorities.
• Team-oriented mindset with a strong customer service focus.

What You Bring

Education & Experience:

• High school diploma required.
• Bachelor’s degree in business, finance, accounting, information systems, or a related field preferred.
• 2–3 years of related experience required (accounts receivable, billing, financial operations, or similar).

Working Environment

• With or without reasonable accommodation, you must be able to perform all essential functions.
• In this role, you will work primarily in an office or hybrid environment.
• Interact with leaders, clients, and colleagues, including in urgent or high-pressure situations, while maintaining professionalism and composure.
• Handle sensitive and confidential information.
• Occasionally lift and/or move up to 10 pounds.
• Occasionally work extended hours during month-end close and system implementations, as needed.
• Meet company standards for background and reference checks, controlled substance testing, and behavioral selection surveys.

Why Join Securitas?

• Build your skills in financial systems, reporting, and process improvement.
• Work closely with experienced analysts, controllers, and finance professionals.
• Have opportunities to contribute to projects and system enhancements that make a real impact on how we operate.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.