Salesforce Business Analyst

Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.

About the role

Duration: Full Time / Long Term Contract - W2
Location: Remote

Responsibilities

• Conduct requirements definition for Salesforce solutions
• Conduct project planning and estimating efforts as needed
• Collaborate closely with business stakeholders to understand their business requirements, informational needs, and data sources
• Translate business needs into clearly defined and documented detailed business requirements/functional requirements inclusive of business use cases, process flows, data flows, traceability matrices, as well as report mock-ups
• Plan, facilitate, and conduct requirements elicitation sessions, meetings, and presentations
• Assess production support and data issues encountered by end users and assist in problem resolution
• Participate in the development of User Acceptance Test planning documentation, including test plans and scripts, based on business and functional requirements
• Facilitate UAT execution phase and work with business stakeholders and project manager to obtain user acceptance test signoff
• Provide Salesforce processing subject matter expertise to the IT team throughout the project; Review development and test deliverables as needed

Requirements

• Bachelor's degree or equivalent qualification

Skills

• Experience in Salesforce (SFDC) CRM with end-to-end implementation experience
• Salesforce.com integration experience, including between different business systems as well as working with integration tools
• Experience soliciting, gathering, and analyzing user input and requirements
• Experience creating wireframe documents with information architecture
• Experience authoring requirements, definition, and related documentation
• Experience collaborating with business stakeholders, business process owners, technical project managers, and technical teams to execute business analysis tasks
• Experience with large-scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus
• Experience in cognitive design, information architecture, and user-centered design a plus