Salesforce Business Analyst

Help drive change! ECLARO is looking for a Salesforce Business Analyst for our client in New York, NY. The client advocates for energy efficiency and clean energy technology.

Responsibilities

• Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions.
• Prepare functional specifications, review with customer, and revise as needed; obtain sign off.
• Provide analysis for projects involving systems design or redesign.
• Serve as a Customer Liaison, represent the department as needed on project teams and working groups.
• Document system processes, configurations, and changes.
• Manage multiple projects and assignments concurrently; meet established deadlines.
• Communicate to management and end-users in meaningful and understandable terms.
• Facilitate communication and collaboration among diverse groups at all levels of the organization.
• Serve as a resource and mentor for other team members.
• Understand and adhere to Client's policies and procedures.
• Other duties as assigned that contribute to the key outcomes of the IT Operations Team.

Requirements

• Experience translating business needs into formal requirements.
• Experience creating functional and technical documentation.
• 2 years’ experience doing functional design and requirements in Salesforce.
• Experience with Salesforce Sales and Service Cloud.
• Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations.
• Ability to create reports in Salesforce.
• Familiarity with Salesforce data models and metadata.
• Ability to communicate technically complex concepts in easy-to-understand terms.
• Ability to communicate effectively and clearly with both technical and non-technical staff.
• Ability to focus on details to create a reliable and accurate work product.
• Experience establishing, documenting, and maintaining procedures and processes.
• Experience with relational databases and complex data structures; ability to create basic SQL queries.
• Knowledge of end user data manipulation tools.
• Knowledge of report creation tools.
• Strong organizational and time management skills.
• Ability to facilitate internal end-user training on new or substantially modified systems.
• Ability to facilitate User Acceptance Testing sessions.
• Experience triaging bug and enhancement tickets and helping to diagnose system problems.
• Knowledge of data security and encryption.
• Ability to keep up with IT advancements.
• Expertise in Salesforce software.
• Expertise in Office products (Word, PowerPoint, Excel), shared file systems.

IT systems that will be used: Salesforce

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO