Salesforce Analyst I

Responsibilities

• Serve as a partner to identify bottlenecks, inefficiencies, and areas for improvement.
• Recommend process enhancements and automation opportunities to optimize productivity and maximize ROI.
• Create business requirement documents/user stories, participate in business requirement gathering sessions, create QA test scripts, and facilitate QA testing.
• Deliver solutions using declarative configuration to create validation rules, flows, sharing rules, Lightning components, and understand Salesforce technical requirements, functionality.
• Ensure the security of customer and business data by utilizing Salesforce tools and following data privacy procedures/policies.
• Participate in Agile related ceremonies such as refinement and prioritization meetings, and other duties as needed.

Qualifications

• Working knowledge of underwriting and contract funding processes, policies, and guidelines.
• Intermediate SFDC knowledge and hands-on creation experience with objects, fields, flows, Lightning, SFDC Clouds/Communities.
• A good understanding of Dealer Service’s operations and auto finance industry loan operations.
• Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace.
• Good interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels.
• Experience & Education: 0-2 years of experience working in the SFDC CRM platform required. Salesforce.com Administrator certification obtained within 1 year of hire required. Bachelor’s Degree in Business Administration or a related field, or equivalent work experience preferred.

What We Offer

• Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
• Flexible hybrid work environment, 2-days a week in office.