Salesforce Advanced Business SYS Analyst

Key Duties & Responsibilities

• Serve as primary COE team member for the Salesforce.com environment.
• Be a valued member of the Center of Excellence to contribute to solutions and architecture.
• Work with institutional management team to establish suitable processes to support administrative development and change management activities.
• Work as a primary expert on Salesforce Field Service and provide direct business support.
• Manage Experience Cloud communities.
• Work within a Kanban and Scrum deployment framework.
• Complete regular internal system audits and prepare for upgrades.
• Cookordination the evaluation, scope, and completion of new development requests.
• Join and lead business discovery sessions for new process developments.
• Effectively act as the liaison between business users, vendors, and other application teams.
• Work independently with members of the user community to define and document development requirements.

Qualifications

• Min 5-10 years of experience in Salesforce Solution Architecture, Lightning Components, Flows and all standard admin areas.
• Strong understanding of the Force platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Strong Salesforce Field Service Experience required.
• Experience in force.com Sales, Service, and Experience cloud solution design development.
• Able to work with business units directly to gather requirements and offer design recommendations for solutions.
• Documentation skills are also a very big plus.

Required Skills

• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Requires very strong and clear communication skills.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.

Work Conditions

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

The targeted pay range for this role is $125,000-$130,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual performance bonus.