Salesforce Administrator

About the role

Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Responsibilities

• Perform analysis and provide implementation recommendations based on business requirements.
• Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements.
• Communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Contribute to evaluations and improvement of best practices in both process and standards.
• Recommend value-added changes to existing coding practices, standards, and tools.
• Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems.
• Audit the severity of problems, determine corrective action, and resolve technical issues.
• Monitor end-user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems and provide detailed end-user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology.
• Manage and collaborate with product vendors and systems integrators on the delivery of solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.
• Write technical specifications and documentation.
• Add additional duties as assigned.

Requirements

• Proficient understanding of CRM fundamentals and advanced features.
• Experience in contact center CRM integrations and database management.
• Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).
• Strong hands-on experience with Salesforce applications and contact center services.
• Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.
• Must be able to write technical specifications and documentation.
• Ability to meet deadlines while working in an evolving, complex, and fast-paced environment.
• Experience building flow and familiarity with APIs.
• Creative problem solver.

Qualifications

• Bachelor’s degree and 5+ years of experience as a Salesforce Administrator or similar role (additional experience may be substituted in lieu of a degree).
• Certification in Salesforce Administration, Service Cloud, and Business Analysis is a plus.

Physical Requirements

• Must be able to remain in a stationary position 50% of the time.
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Will frequently communicate over video calls with internal and external stakeholders.

Pay

$85,900.00 - $113,000

Schedule

Full-time

Benefits

• Medical
• Dental
• Vision
• Supplemental income insurance
• Employer paid disability insurance
• Employer paid life insurance
• Pre-tax FSA for medical and dependent care
• 401K available