Salesforce Administrator

Responsibilities

• Business Analysis & Requirements
• Elicit, document, and validate business requirements through interviews, workshops, and stakeholder collaboration
• Translate business needs into functional requirements, user stories, and clearly defined non-functional requirements
• Create and maintain BRDs, FRDs, process flows, and solution documentation
• Support UAT planning and execution, including documentation of test cases and acceptance criteria
• Salesforce Solution & Administration
• Analyze business requirements, assess Salesforce platform capabilities, and recommend efficient solutions leveraging native functionality and automation
• Assist in designing and improving Salesforce workflows, approval processes, and basic automation
• Configure Salesforce features including fields, page layouts, record types, reports, and dashboards
• Support user onboarding, access management, and basic security (profiles, permission sets)
• Collaboration & Enablement
• Collaborate with system integrators and third-party consultants across implementation and support phases
• Provide user training, documentation, and post-implementation support
• Maintain up-to-date documentation for system changes and business processes

Qualifications

• Qualifications Required
• 2–5 years of experience as a Business Analyst, Salesforce Administrator, or hybrid role
• Experience working with Salesforce Sales Cloud and its standard, out-of-the-box CRM functionality
• Strong understanding of Salesforce’s standard CRM foundation and native capabilities across modules
• Solid knowledge of business analysis fundamentals (requirements elicitation, documentation, workflow design)
• Ability to translate business needs into scalable Salesforce solutions
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills with solution-oriented stakeholder engagement
• Understanding of SDLC, Agile, and Waterfall methodologies
• Nice to Have
• Force.com Platform Developer Certification
• Exposure to Sales Cloud, Service Cloud, CPQ / ARM, Marketing Cloud, or Field Service
• Experience working in Agile or Scrum environments
• Force.com Trailhead Badges

Pay

Annual Salary: $77,000 - $138,000

Schedule

Hybrid work schedule possible.