Salesforce Administrator

About the role

We are seeking a skilled Salesforce Administrator to join a dynamic team supporting enterprise-level CRM and BI solutions. This role involves configuring and maintaining the Salesforce platform, developing dashboards, and collaborating with business stakeholders to optimize system performance within a hybrid remote environment.

Responsibilities

• Administer and configure the Salesforce platform, including objects, fields, page layouts, flows, validation rules, user profiles, permission sets, reports, and dashboards.
• Support system maintenance, troubleshooting, and user support to ensure optimal platform performance.
• Develop and maintain Tableau dashboards and operational reports to support business decision-making.
• Cook up and manage small system enhancements, including Salesforce configuration updates.
• Coordinate and manage testing activities such as User Acceptance Testing (UAT), regression testing, and defect tracking.
• Serve as the primary technical liaison between business teams, program administrators, and third-party vendors.
• Analyze business requirements and translate them into functional specifications and technical solutions.
• Support data validation, data quality initiatives, and system integrations as needed.
• Create and maintain technical documentation, user guides, and system procedures.
• Recommend process improvements and technology solutions to enhance system usability, efficiency, and data quality.
• Ensure system configurations and enhancements align with security, governance, and compliance standards.

Requirements

• Experience managing IT projects and supporting system implementations.
• Hands-on experience administering Salesforce, including configuration and user management.
• A strong understanding of Salesforce and Tableau platforms.
• Experience creating reports, dashboards, and data visualizations using BI tools.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Ability to work independently and prioritize multiple initiatives.
• Bachelor’s Degree.

Preferred Qualifications

• Experience supporting system testing, defect management, and deployments.
• Knowledge of security, governance, and compliance standards related to Salesforce.
• Experience with system integrations and data validation processes.

Domain and Environment Context

Supporting enterprise CRM and BI solutions within a hybrid remote environment, with a focus on system configuration, data quality, and stakeholder collaboration.

About Delphi-US - Peacemakers in the Talent War

Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Sciences & Analytics, Modern AI/ML Model Monetization, Cloud Engineering, Cyber Security, ERP Rescue; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client’s specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.