Sales Support Representative

About the role

The Sales Support Representative at Ventura Travel improves customer resolution while supporting specialized international travel brands, responsible travel products, destination partners, and tour operations. This role focuses on sales support service representation within responsible travel operations, ensuring owners, evidence, and next actions are clearly visible.

What helps you succeed

• Use Customer Service and Sales Support Service Representation confidently in responsible travel operations.
• Apply Service Standards without losing track of exceptions, owners, or deadlines.
• Document Complaint Handling decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Documentation, especially when escalation is required instead of assumption.

Success means customer resolution is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Operational Focus

• Coordinate the workflow by helping the team escalate complex cases with enough context for the next owner.
• Review the workflow by handling assigned customer or client requests.
• Maintain the workflow by reviewing available case history before responding.
• Track the workflow by resolving routine issues within approved authority.
• Own the workflow by documenting commitments and next actions.

Position Details

Full-time, entry-level role. 100% remote within the United States.

Pay

Base salary: $45,000–$68,000 per year.