Sales Support Representative

About The Role

CodeVertex Innovations LLC is hiring a Sales Support Representative to support sales records, CRM updates, pipeline documentation, and customer follow-up workflows. This is a United States remote position with structured expectations for communication, documentation, and ownership.

Responsibilities

• Respond to customer or applicant questions through assigned support channels with clear, professional communication.
• Review account, order, ticket, or record details and update internal systems accurately.
• Document issues, resolutions, follow-up needs, and escalation notes in the appropriate tools.
• Cook up with operations, support, or internal teams when requests require additional review.
• Maintain service quality, response consistency, confidentiality, and remote-work accountability.

Required Qualifications

• Experience in customer support, service, operations, order support, document review, or a similar role.
• Strong written communication, professionalism, and attention to customer details.
• Able to update records accurately and follow documented support procedures.
• Comfort using CRM, ticketing, spreadsheet, or internal workflow tools.
• Reliable remote-work habits, time management, and confidentiality.

Preferred Qualifications

• Experience using CRM, ticketing, chat, email, or order-management tools.
• Comfort handling repetitive workflows with accuracy.
• Able to maintain clear documentation and professional tone.

Compensation And Work Environment

The salary range for this role is $56,000 – $78,000 per year. Actual compensation may vary based on experience, skills, location, and business needs. This role is remote within the United States.

Equal Opportunity

CodeVertex is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other legally protected status.