Sales Support Representative

Overview

Rapiscan, an OSI Systems Company, is seeking a Sales Support Representative based out of Billerica, MA. Rapiscan provides advanced technologies and services to safeguard the world against threats, including X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions.

Responsibilities

• Function as the internal support person for Field Sales: Central point of contact for designated Regional Field Sales, Sales Rep Organizations, and customers.
• Provide accurate and timely responses to all Customer inquiries through issuance of quotations, proposals, correspondence, etc.
• Support all regional quote activity for all system applications (does not include Field Service opportunities such as spares, service agreements, standard upgrades, etc.).
• Manage entire quotation/proposal process inclusive of development and obtaining applicable approvals.
• Host customer and distributor visits including development of agenda, product demonstrations, and all related activities.
• Primary support/interface between internal organizations and Sales.
• Ensure accurate and timely updating of forecast data in CRM working closely with Regional Sales Team.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Support AS9100 Auditing through a thorough understanding of all AS9100 related and Departmental procedures.
• Provide CRM support through updating of all forecast data in conjunction with Field Sales.
• Enable accurate product manufacturability through completion of any necessary process steps required of Sales in the transition from Quote/PO to Sales Order.
• Maintain customer contact information within CRM system.
• Develop and manage initiatives for process improvement.
• Understand status of performance to metrics and provide feedback on improvements in performance to standards and methods for improving efficiency.
• Continuous learning in commercial and technical understanding of products.

Qualifications

• Bachelor’s Degree (or equivalent combination of education and experience)
• Foreign Language proficiency a plus
• Experience in Oracle Quoting and Order Management a plus
• Experience with ERP System Quoting (Order Entry a plus)
• Strong understanding of MS Office tools and applications
• 2-5 years of practical Sales & Marketing experience
• Fast-paced office environment; requires significant use of telephone and computer.
• Domestic travel required
• Must be able to complete job responsibilities working with different time zone needs such as attending late night/early morning meetings by phone and/or web to meet business needs
• Must travel internationally and be able to acquire all necessary travel documents

Additional Responsibilities

• Support AS9100 Auditing through a thorough understanding of all AS9100 related and Departmental procedures.
• Provide CRM support through updating of all forecast data in conjunction with Field Sales.
• Enable accurate product manufacturability through completion of any necessary process steps required of Sales in the transition from Quote/PO to Sales Order.
• Attend weekly System Allocation meetings providing feedback to Sales as applicable when delivery issues arise.
• Develop and manage initiatives for process improvement.
• Understand status of performance to metrics and provide feedback on improvements in performance to standards and methods for improving efficiency.
• Continuous learning in commercial and technical understanding of products.

Benefits

Pay may range from $82,000 to $92,000 annually. #SV1 The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).

OSI offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.

NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

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OSI has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.