Sales Support Representative
About the Role
An exciting career as a Sales Support Representative in Reno, NV is available at Tessco. This position is a key member of our organization, providing daily dynamic support to our customers. The ideal candidate must possess high attention to detail, a strong work ethic, and be capable of engaging in a fast-paced team environment.
Tessco Technologies is a leading North American value-added distributor of products and solutions for Wireless Networking, In-building signal coverage, and cellular infrastructure applications. We are a fast-paced, aggressive company in an exciting, high-growth market that has shown consistent year-over-year revenue expansion. By partnering with our vendors and clients, we position valued solutions for all of their wireless communications needs.
Responsibilities
- Contribute to the development of customer relationships and attainment of Tessco goals by acting as the primary contact for daily customer support interactions
- Process quotes and orders in an accurate and timely manner
- Manage pre-sale and post-sale requests and follow-up communication with customers
- Collaborate effectively with sales reps and cross-functional teams to successfully address customer needs
- Prepare reports, provide account maintenance, and assist with projects as needed
- Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
- Provide an exceptional customer experience on each call or interaction
- Develop and maintain knowledge of products, solutions, and value-added services
- Up to 5% travel may be required
Requirements
- Bachelor’s degree or equivalent documented experience and skills
- Minimum 2 years of experience in sales account management support
- Experience in wireless communications, technology, and infrastructure preferred
- Experience working with Salesforce CRM desired
- Experience working with SAP ERP desired
Skills
- Exceptional written, verbal, and listening communication skills
- Demonstrated customer service skills
- Positive attitude and professional demeanor
- Strong desire to collaborate in the support of customer's needs
- Performance-minded and goal-driven
- Experience with the Microsoft Office suite (i.e., Word, Excel, and Outlook)
- Ability to prioritize urgent tasks and manage time efficiently
- Ability to work without direct supervision as a self-starter
Pay
Salary Range: $50,000 - $52,000
Benefits
- Hybrid work schedule
- 401K with a company match to help you invest in your future
- Comprehensive plans for medical, dental, vision, and prescriptions to keep you at your best
- Tuition subsidy to hone your skills or learn new ones