Sales Support Representative

About the role

The Broker Agent Service Analyst will play a key role in supporting Medicare & Retirement Agent On-Boarding by analyzing and processing new and existing agent requests. You will provide exceptional customer service to all internal staff and external customers. In this role, you will become responsible for some level of complex processing in addition to developing expertise related to processing applications and contracts through to completion.

Responsibilities

• Ensure that all contracting credentials and other necessary documents are in good order for processing
• Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation for eligibility
• Ensure submitted paperwork is compliant and adheres to all federal and state laws and regulations
• Identify risks or issues and assess / implement alternate solutions through thorough understanding of the process and the related laws/compliance guidelines
• Maintain awareness of day-to-day activity and keep agent and other stakeholders informed of relevant information or lack thereof
• Participate in interdepartmental team efforts, such as implementation of updates to the production system
• Ability to analyze and suggest improvements to our overall process to improve efficiency and stakeholder experience
• Maintain accepted department standards of production and quality
• Learn detailed business process and procedure
• Perform reporting analysis and make recommendations for process improvement
• Perform other related duties as required to achieve the goals and objectives of the company and department

Requirements

• Associate’s degree or High School Diploma/GED with 1+ year of experience in a production or analyst role
• 1+ years of experience in a production or analyst role
• Previous experience using multiple computer programs simultaneously to enter, review, and verify information
• Ability to use MS Outlook for calendar management, meetings, e-mailing, and managing e-mail folders
• 2+ years of experience with Microsoft Office, including Word, Excel and Outlook

Preferred Requirements

• Customer care experience in the healthcare industry
• Bachelor’s degree
• Knowledge of insurance industry, compliance, licensing or claims experience

Skills

• Sales support
• Customer service

Top Skills

• Details

Additional Skills & Qualifications

• Associate’s degree or High School Diploma/GED with 1+ year of experience in a production or analyst role
• 1+ years of experience in a production or analyst role
• Previous experience using multiple computer programs simultaneously to enter, review, and verify information
• Ability to use MS Outlook for calendar management, meetings, e-mailing, and managing e-mail folders
• 2+ years of experience with Microsoft Office, including Word, Excel and Outlook

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Remote, OR.

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.