Sales Support Representative

About the Role

Managing multiple customers with the aim of selling distribution material, performing RFQ follow-up through KPI consultation, and delivering exceptional service to the assigned customer portfolio at every stage of the order.

Responsibilities

• Manage requests for quotations (RFQ) by analyzing requirements, verifying stock availability, and checking potential purchasing contracts and previous supplier requests.
• Prepare customer offers based on the best supply source, as determined by the Procurement department.
• Perform RFQ follow-up activities, including emails, calls, videoconferences, and visits, to maintain customer relationships.
• Build sustainable customer relationships by providing product and order/contract information and explaining complex technical details.
• Proactively handle customer complaints and ensure resolution by collaborating with the Manager and other departments (Quality & Compliance, Finance, Operations, etc.).
• Monitor and manage daily assigned targets/KPIs (Sales, Margin, Bookings, OTIF %, Order Book) using BI tools like Qlik and implement corrective actions to ensure BU profitability.
• Undertake additional duties as directed to support the efficient running of the Company.

Skills

• Customer service
• Microsoft Office (especially Excel)
• SAP and Salesforce expertise
• Familiarity with Quality Audit Process and Quality Management System maintenance
• Autonomy in critically revising product technical specifications
• Target monitoring through BI tools

Qualifications

• Entry-level experience

Pay

The pay range for this position is $23.00 - $25.00/hr. Individual compensation will depend on qualifications, skills, experience, job knowledge, geographic location, and other pertinent factors.

Benefits

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employees and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

Fully onsite position in Bethpage, NY.

This is a Contract to Hire position based in Bethpage, NY. The application deadline is October 5, 2026.