Sales Support Representative

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Keep substantive info. Let's parse the posting. Content: - Intro: "Come Work with Us! Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor." - "You Opportunity: Taylor DM Brands, previously known as Amsterdam Printing, is looking for a Sales Support Representative to join the team! In this role, you will be responsible for working directly with vendors to ensure orders ship on time, answering vendor emails, answering customer service phones and chats as well answering incoming phone calls from vendors. You will also be handling various Customer Service duties throughout the day." - "Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship." - "Your Responsibilities Answer customer service calls, assist customers with inquiries, and accurately enter and process ordersWorking on a wide variety of vendor formsHandled inbound customer chats, answered questions, resolved concerns, and ensured a positive customer experience while meeting response time expectations.Maintain strong relationships with third-party vendors, facilitating communication, addressing concerns, and ensuring accurate and timely resolution of customer and operational issues.Process call tagsCustomer contact via phone/email to provide status updates and/or resolve concerns on ordersAssist with order management ensuring timely delivery, tracking information and obtaining invoices for reconciliationOther tasks as required to meet team goals" Note: The responsibilities block is a run-on sentence with no punctuation. We need to split into list items. - "Your Shift Monday through Friday from 8:30am - 5:00pm ESTThis position may be filled in Amsterdam, NY; White Bear Lake, MN; or Pompano Beach, FL" - "You Must Have 2 years of related/relevant experienceStrong attention to detail, communication and organizational skills, independent judgement, and problem-solving abilities" - "We Would Also Prefer Knowledge of promotional products and knowledge of shipping methods" - "The anticipated hourly wage for this position is $18 per hour. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees." - "About Taylor Corporation One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled." We need to remove EEO boilerplate, legal, etc. So we should drop the equal opportunity statements. Also drop the DailyPay link? It's part of intro but maybe keep as part of description? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The DailyPay link is not boilerplate; it's a benefit mention. Could keep as part of intro paragraph. We need to produce sections: About the role (maybe intro about role?), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what content goes where. - About the role: Could be the introductory paragraph describing the role: "Taylor DM Brands, previously known as Amsterdam Printing, is looking for a Sales Support Representative to join the team! In this role, you will be responsible for working directly with vendors to ensure orders ship on time, answering vendor emails, answering customer service phones and chats as well answering incoming phone calls from vendors. You will also be handling various Customer Service duties throughout the day." - Responsibilities: list of duties from "Your Responsibilities" block. - Requirements: maybe "Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship." plus "You Must Have 2 years of related/relevant experience". Also maybe "Strong attention to detail, communication and organizational skills, independent judgement, and problem-solving abilities" could be Skills. - Qualifications: maybe "We Would Also Prefer Knowledge of promotional products and knowledge of shipping methods". Could be Qualifications or Skills. - Skills: maybe the strong attention to detail etc. - Benefits: The DailyPay mention plus benefit package from About Taylor Corporation: health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) with match, PTO, 64 hours annual holiday pay. Also maybe mention of family owned etc? But that's more about company. - Pay: The anticipated hourly wage $18 per hour, note that actual wage depends on factors. - Schedule: "Your Shift Monday through Friday from 8:30am - 5:00pm EST" and location options maybe? Location could be part of schedule? Probably schedule section includes shift and location. We must not create sections with filler like "commensurate with experience". We have actual content. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must output only HTML fragment. Let's craft. We'll have:

About the role

Taylor DM Brands, previously known as Amsterdam Printing, is looking for a Sales Support Representative to join the team! In this role, you will be responsible for working directly with vendors to ensure orders ship on time, answering vendor emails, answering customer service phones and chats as well answering incoming phone calls from vendors. You will also be handling various Customer Service duties throughout the day.

Responsibilities

• Answer customer service calls, assist customers with inquiries, and accurately enter and process orders
• Work on a wide variety of vendor forms
• Handle inbound customer chats, answer questions, resolve concerns, and ensure a positive customer experience while meeting response time expectations
• Maintain strong relationships with third‑party vendors, facilitating communication, addressing concerns, and ensuring accurate and timely resolution of customer and operational issues
• Process call tags
• Customer contact via phone/email to provide status updates and/or resolve concerns on orders
• Assist with order management ensuring timely delivery, tracking information, and obtaining invoices for reconciliation
• Other tasks as required to meet team goals

Requirements

• Authorized to work in the United States without the need for employer sponsorship
• Minimum 2 years of related/relevant experience

Skills

• Strong attention to detail
• Communication and organizational skills
• Independent judgement
• Problem‑solving abilities

Qualifications

• Knowledge of promotional products
• Knowledge of shipping methods

Benefits

• DailyPay – get paid on your first day
• Choice of several health plans
• Dental and vision coverage
• Wellness programs
• Life and disability coverage
• Flexible spending accounts
• Health savings accounts
• 401(k) plan with company match
• Paid time off (PTO)
• 64 hours of annual holiday pay

Pay

The anticipated hourly wage for this position is $18 per hour. The actual wage offered depends on factors such as qualifications, years of relevant experience, specific skills, education, certifications, and work location.

Schedule

Monday through Friday, 8:30 am – 5:00 pm EST. Position may be located in Amsterdam, NY; White Bear Lake, MN; or Pompano Beach, FL.

We need to ensure we didn't include any boilerplate like EEO. We removed those. Check for any duplicated lines: we didn't. Check for any content we missed: The intro about Taylor Corporation being growing dynamic etc. Could be part of About the role or maybe a separate About the company section, but we only have allowed headings. Could include under About the role? Might be okay to include a brief about company in About the role or maybe we could add an "About Taylor Corporation" paragraph under About the role? But the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid adding other headings, but says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are the allowed headings; we should not create other headings. So we should incorporate company description into About the role or maybe Benefits? Probably About the role can include both role and company overview. We have About the role currently only role description. Could add a sentence about Taylor Corporation being a growing dynamic company etc. Let's incorporate that. Update About the role paragraph: "Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. Taylor DM Brands, previously known as Amsterdam Printing, is looking for a Sales Support Representative to join the team! In this role, you will be responsible for working directly with vendors to ensure orders ship on time, answering vendor emails, answering customer service phones and chats as well answering incoming phone calls from vendors. You will also be handling various Customer Service duties throughout the day." That seems good. Now ensure we didn't include any fluff like "commensurate with experience". Not present. Check for any leftover boilerplate: We removed EEO lines. Also removed "The Employer retains the right to change or assign other duties to this position." That's maybe generic but could be considered boilerplate? It's a statement about employer rights; might be considered boilerplate but not explicitly listed. Safer