Sales Support Representative

About the role

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS is the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, and related products to industrial markets. The Sales Support Representative plays an important role in the success of the SENS sales organization. This position works closely with Inside and Outside Sales to support customers throughout the quoting and ordering process while helping ensure speed, accuracy, and a high level of customer service. You will be responsible for reviewing customer requests, preparing quotes for standard products, processing purchase orders, communicating order information, and coordinating with teams across SENS to resolve customer needs. This is an ideal role for someone who is organized, responsive, detail-oriented, and customer-focused and who enjoys working in a fast-paced sales environment. Success in this position requires the ability to manage multiple priorities while taking ownership of customer requests and following them through to resolution.

Responsibilities

• Prepare accurate and timely quotations for standard SENS products.
• Review customer purchase orders against approved quotations for pricing, quantities, product configuration, shipping requirements, and other key details.
• Identify discrepancies and work with customers or the sales team to resolve them before order entry.
• Enter and process orders accurately while meeting SENS Order Management requirements.
• Maintain accurate documentation and customer information throughout the quote-to-order process.
• Work closely with Inside Sales and Outside Sales to help move opportunities from customer inquiry through order.
• Provide sales representatives with the information and coordination needed to deliver an excellent customer experience.
• Help maintain accurate opportunity, quote, and customer information in HubSpot and SENS systems.
• Proactively communicate issues, delays, or customer needs that could impact an opportunity or order.
• Partner with Sales Operations and other cross-functional teams to improve quoting, order processing, CRM, and customer-facing processes.
• Identify opportunities to make SENS easier to do business with.
• Support continuous improvement initiatives within HubSpot, CPQ, and other sales systems.

Qualifications

• 3+ years of experience in sales support, inside sales, customer service, order management, or a similar customer-facing business environment.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft 365, including Outlook, Excel, Word, and Teams.
• Ability and willingness to develop technical product knowledge.